Voice Broadcasting Software features: Auto calling, Call center, Survey & Polls

ICTBroadcast Video

ICTBroadcast, Main Features

Web-based Fax, SMS and Voice Broadcasting application

Multi-tenant platform for Enterprise / Service Providers / ITSP

Smart Auto dialer and Smart Predictive Dialer capabilities

Importing phone number lists / contacts for use in multiple campaigns

Filtering and Categorization of contacts

Scheduling of campaigns on the basis of selected days of week and particular times

Separate web portals for users and Admin

Set up, Configure, and Run multiple campaigns simultaneously

Custom CallerID with personalized Name

Answering Machine Detection also playing custom message for Answering Machines

Separate messages for answering machines and live person

Scalable to generate thousands of calls; capable of handling heavy loads

Real-time Control of campaigns using pause and start buttons

Real-time Changing of campaign parameters using edit button

Real-time Management of the number of concurrent channels available for active campaigns

Simple Voice Broadcast, as well as Interactive Voice Broadcasting support (press 1 voice broadcasting)

Inbound Voice Campaign support for inbound telemarketing

Store and display Customers Responses for results and call status data reports

Multiple Technologies SIP/IAX2, Multi Codecs

User-friendly web-based configuration interface

Interface with multiple long distance carriers and gateways

Control rate of concurrent calls for multiple campaigns

Web-based IVR Designer

Real-time System and Call Statistics for active as well as completed campaigns

Web Management Interface for uploading and creating Voice Recordings / Fax Documents / SMS Messages

Support multiple audio file formats like wav, gsm etc

Can be used as standalone fax broadcasting software

Call Center Features

WebRTC based webphone support for call center agents

Blended Call Center functionality allows agents to receive calls

External Call Center support for advanced call center functionality

Queue Calls with custom Music On Hold or Pre-recorded message

Single Extension or Batch of Extensions creation

Forward to agent on answer without playing IVR OR forward to agent with IVR on key press

Third pary applications integeration with ICTBroadcast

Using Rest API's to integrate with third party applications

WHMCS integration with ICTBroacast using REST API's

SugarCRM customer relationship management integration with ICTBroadcast using REST API's

VtigerCRM customer relationship management integration with ICTBroadcast using REST API's

Business Scenarios

How to become an ITSP / internet telephony service provider

Automated Telemarketing

Enterprise-grade Message Broadcasting

Business to Business (B2B) Lead Generation

Emergency Notification System

Interactive Voice Broadcasting / Press 1 Campaign type

Smart Predictive Dialer

Customer Phone Surveys or Collections

Polling Auto Dialer

Mass Communications or Notifications

Political Voice Broadcast


Phone Reminders

Community and Emergency Alerts

School Notifications

Non-profit Fund Raising

Wedding Invitations

Outbound Appointment Reminders

Inbound IVR Support

Emergency and Alarm Dialer

Retail sales and Business Advertisements


Subscription Campaign

Timezone based Contact Calling

Inbound option in Survey Campaign

CNAM Support in ICTBroadcast

Voice Feedback in Survey Campaign

Queues in Agent Module

Call Center Support in ICTBroadcast

DID Number as Caller ID in ICTBroadcast

Dedicated Trunk and Role Support in Autodialer ICTBroadcast

Agent Module in ICTBroadcast

CRM Integration in ICTBroadcast

Quality Option in Fax Broadcasting

Rating and Routing system

DID Configuration Options

Inbound Support in Interactive Campaign

Security Features in ICTBroadcast

DNC Support in Email Campaign

AMD Configuration in Auto dialer

Invalid Choice Message Support in Auto dialer

Date Scheduling in Campaigns

System Logs in ICTBroadcast