Campaign Statistics and Reporting | Call Detail Report (CDR )

ICTBroadcast offers chart-based reporting that makes it easy to view and analyze campaign performance. Users can see detailed contact information for those who answered calls, as well as for calls that failed due to reasons like Busy, No Answer, Congestion, or Unknown Error. All contact lists can be exported for further processing, making follow-ups, analysis, and campaign optimization simple and efficient. Learn more about ICTBroadcast

CDR report :

The CDR (Call Detail Record) Report provides users with complete details of every call made during a campaign. It shows information such as call duration, call status, and call cost. The CDR list displays only successful calls, helping users track completed interactions, monitor expenses, and analyze campaign effectiveness efficiently.

Overview Report:

The Overview Report gives a complete summary of your campaigns. It shows details such as campaign name, date and time, total calls made, total cost, and total amount. This report helps users quickly understand overall campaign performance and track key metrics at a glance.

CDR Summary:

The CDR Summary provides an overview of each call made in a campaign. It shows detailed information about every call, including call duration, status, and cost, helping users track performance and expenses efficiently.

Queue Statistics:

Queue Statistics displays the list of numbers waiting in the queue while calls are being processed. It provides information about offline agents, ready agents, busy agents, as well as the maximum calls in the queue and the maximum wait time. This helps supervisors monitor call flow, manage agent availability, and ensure efficient handling of queued calls.

Live Statistics:

Live Statistics displays real-time information about calls that are currently in progress. It shows details such as campaign name, agent, extension, call status, call duration, agent login time, total time logged in, and other ongoing operations. This feature helps supervisors monitor active calls, track agent performance, and manage campaigns efficiently as they happen.

 

Agent Statistics:

Agent Statistics provides a complete summary of each agent’s performance. It displays information such as login and logout times, call response times, and all other key metrics needed to monitor agent activity. Users can also filter results by specific agents and dates, making it easy to track performance, identify trends, and manage team productivity effectively.

 

Campaign Statistics:

Campaign Statistics provides detailed information for each campaign. It displays a list of all campaigns and allows users to filter results based on their specific needs, making it easy to track performance, analyze outcomes, and gain insights for better campaign management.

Call Recording:

The Call Recording Report displays a complete list of all recorded calls. Users can review, play, or download recordings for quality monitoring, training, and reference purposes.

Call Disposition & Statistics report

The Call Disposition & Statistics Report provides a complete view of call outcomes and performance. It shows the result of each call, such as Answered, Busy, No Answer, Wrong Number, or Follow-up Required, while summarizing total calls, success rates, and other key metrics. This combined report helps managers track campaign effectiveness, analyze trends, and make informed decisions to improve future campaigns.