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Multi-tenant and Multiple-campaign | Multi-tenant Auto Dialer Software

ICTBroadcast is a web-based multi-tenant auto dialer software that offers separate web portals for Administrators and Users. It facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently. Learn more about ICTBroadcast

multilevel user

 

 

 

 

 

 

 

 

 

 

 

 

 

Contents hide
1 ICTBroadcast have Following roles :
1.1 Admin :
1.2 Tenants/client :
1.3 user :
1.4 Supervisor :
1.5 agent :
2 2: User Management
2.1 2.1: Add New Client
2.2 2.2: Add new user
3 3: Assign Resources
3.1 Assign resources to Tenant/client account:

ICTBroadcast have Following roles :

Admin  :

Admin is the owner of ictbroadcast setup. Admin manage and monitor overall ictbroadcast setup and resources. Admin create tenant/client and allocate resources to him. Admin create and manage over all system resources such as extensions/DID’s. Admin setup billing, set rate plan, rates and configure trunk, routes.

Tenants/client :

tenant/client manage users, supervisor and agent accounts. Tenant creates and manages multiple users,supervisor and agent accounts. tenant/client assign resources to each users such as extension and DIDs.

user  :

User create new campaigns. User manage and monitor campaigns and all his resources and his data.

Supervisor :

Supervisor monitor campaigns and reports of one or multiple users and agents of same tenant.

agent :

Agent make/receive/transfer call and communicate with callers /call recipients. Agent manages inbound and outbound campaigns such as predictive, progressive and preview campaigns.

2: User Management

ICTBroadcast Service Provider edition has four basic user roles i.e., Administrator, Client, User and agent. Administrator has all the privileges whereas user, client or agent has some restrictions which include user management, trunks management, Extensions, DIDs, regions, countries and destination management, etc.

2.1: Add New Client

Admin can create and manage client/company account. Admin assign resources,DIDs and Extensions to client and all users under that client can use his all resources.

Steps:

  • Open the navigation menu and select the Administration menu

  • select the sub menu Client management from main menu and click on it

  • Click on the New client button from Client list page

  • Add page will open, admin has to add/enter required information in desired fields

  • Enter client name, Select rate plan, enter maximum allowed channel and select status as active

client

 

  • Enter personal information such as Email,phone number, Address, company name and select Country

client personal contact

  • Select Time zone, Language and Theme

client local setting

2.2: Add new user

User can create and monitor his campaign. User can add contacts and recording message.

Steps:

  • Open the navigation menu and select the Administration menu

  • select the sub menu User management from main menu and click on it

  • Click on the New user button from User list page

  • Add page will open, admin has to add/enter required information in desired fields

  • Enter User name, select Client account from owner by section

  • Select status as active and select/assign role

user

  • Add password, retype password and enter pin code

user password

  • Add personal Contact information such as Email, first name, last name, phone number , address and Select country

user personal info

  • Select Time zone, Language and Theme

    Note: User can be created as client too by selecting create new client from Owner by field.

user as new client

3: Assign Resources

Administrator can assign resources to tenants .Assigning specific ‘Timeslot’ and Days of week to run campaigns. User will only run the campaign in the allotted Time slot and selected Days of week. Tenant and his users will run campaigns at allowed Timeslot and Days of week otherwise the running campaigns will stopped immediately.

Assign resources to Tenant/client account:

 

Steps:

  • Open the navigation menu and select the main menu Administration

  • select the sub menu Client management from main menu and click on it

  • select the client account from client list page and click on Assign DID button from operation menu

 

Assign resources to user

  • Resource Assignment page will open, Admin can Allowed time slot to Tenant/Client to run campaign.

allowed timeslot

 

  • Admin can assign permission to tenant/client

assign permission

User under ownership of “Master account” are only applicable for resources that Admin a assign to Master.

Multiple Campaigns type supported by ICTBroadcast

 

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Design Engaging Campaign Messages with ICTBroadcast’s Built-in Message Designer

May 6, 2025 | auto dialer, call center

Creating campaign messages is now easier with ICTBroadcast’s built-in Message Designer. This simple tool is made for voice broadcasting, feedback, and appointment reminder campaigns. You don’t need any coding or extra design tools. With its easy interface, you can...

Additional Modules / Addons offered with ICTBroadcast

Apr 30, 2025 | auto dialer, blogs

ICTBroadcast can call 3rd party APIs to communicate with the remote systems. Users can create dynamic integration using call and contact tokens. Users can create their own custom APIs in ICTBroadcast according to their 3rd party system require parameters. Currently,...

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