SMS, Fax and Voice Broadcasting Software, A unified telemarketing solution for service provider

ICTBroadcast is multi-tenant, unified communications and telemarketing software solution supporting Voice, SMS & Fax broadcasting. Suitable for small business owners, enterprisers, and Service Providers, ICTBroadcast offers smart auto dialer and smart predictive dialer capabilities. It enables service providers to offer a wide range of broadcasting services to their users. It can be scaled to blast thousands of simultaneous calls using either VoIP or PSTN and fits most voice broadcasting scenarios. It is simple, reliable, and provides a user-friendly web portal for effective and efficient communications management.

Unified Broadcasting

ICTBroadcast is a unified communication auto dialer and telemarketing application. It supports bulk SMS marketing, Fax blasting and Voice broadcasting.

Multi-tenant and Multi-campaign

ICTBroadcast is a web based multi-tenant package that offers separate web portals for Admin and users, and facilitates complete campaign management. Each user can manage, monitor, and run multiple campaigns separately and independently.

Improved Dashboard

Monitoring system statistics, user campaigns, channel usage, and campaign statistics is fast, efficient, and streamlined. We combined all monitoring needs in one place, allowing Admin to monitor overall system resources, including node, user, and campaign statistics.

Campaign Statistics and Reporting

ICTBroadcast has chart based reporting that makes viewing and analyzing a campaign much easier. You can now view the contact details (contact list) of those who answered your call, and of those where the call failed (due to Busy, No Answer, Congestion, Unknown error). You can export these contact lists for further processing.

Advanced User Management

ICTBroadcast supports advanced user management features like user switching, balance management, real time billing, live monitoring, and managing user campaigns. Admin can also manage system resources in an efficient and easy manner, including assigning or de-assigning extensions and DIDs to users.

Multilingual Support

ICTBroadcast supports multiple languages, and switching between different languages is possible with a single click.

Smart Predictive Auto dialer

IICTBroadcast supports smart predictive auto dialer capabilities. Interactive Voice Broadcasting means ICTBroadcast will play a message to answered recipients and when recipient presses the desired key, the call will be forwarded to a Live Agent for further support.

Live Monitoring

ICTBroadcast provides a complete monitoring system. Admin can monitor active users load, live calls and gateway loads, as well as system and campaign statistics.

Improved Web-based IVR Designer

ICTBroadcast is bundled with a web-based IVR Designer enabling you to design your custom IVR menus as you choose, with our simple Drag and Drop feature. ICTBroadcast then plays these IVRs to your customers.

Scalable

ICTBroadcast is scalable to blast thousand of concurrent channels enabling you to convey your message to millions of people around the globe within no time.

Call Throttling

ICTBroadcast features a complete call throttling mechanism. You can set number of channels in terms of campaign, user, trunk and node. It is also possible to increase and decrease concurrent channels limits for active campaigns in real-time.

Contacts Management

ICTBroadcast boasts an excellent contact management and filtering system. You can categorize and manage contacts destination-wise, filter duplicate and invalid contacts, and also import contacts from external files in CSV format.

Route and Rates Management

ICTBroadcast provides a complete route and rate management system. You can manage destinations, configure routes, and set destinations rates and tariffs.

Multi-Service Billing

ICTBroadcast has an integrated prepaid billing system and allows real-time control of calls and campaigns according to available funds.

Payment Management

You can add funds to a user account and the user can then run campaigns within the available budget. Each outgoing call will check to ensure that sufficient funds are available.

Scheduling

You can schedule campaigns and can set a campaign to start and stop on a particular date, or time, as well as setting days of the week. Campaigns will automatically start and stop on the specified day and time.

External Call Center

ICTBroadcast includes basic call center functionalities and can be integrated to work with an external call center for further support.

Surveys and Polls

ICTBroadcast offers a survey campaign feature that enables you to run voice-based surveys asking recipients multiple questions, and then creating useful reports from the survey responses.

Inbound Campaign

ICTBroadcast also supports inbound campaigns that allow inward calling to a supplied DID number. Once the call is received, ICTBroadcast plays an IVR or recorded message, and forwards interested callers to Live Agents for further support.

Email Campaign

Now you can choose your target communication medium from a range of Voice, SMS, Fax and Email. There is no need to look for a separate platform for Email campaigns. Everything is bundled into a single software package.

Custom Variables

Play a custom message for each recipient using custom variables and tokens. Custom Tokens are supported in SMS messages, Email templates, IVR Applications like TTS, Say Alpha, Say Date, Say Time, Say Number and Say Digit.

AMD Support

ICTBroadcast incorporates Answering Machine Detection, enabling you to hang up calls on AMD detection, or leave different messages for answering machines, according to requirements.

Modify Running Campaign

You can stop, start, edit and modify a running campaign more easily than ever before. ICTBroadcast also offers “Edit as New” feature to create new campaigns from already completed campaigns.

Multi-tech and Multi-codec

ICTBroadcast supports SIP and IAX2 technologies. Furthermore, ICTBroadcast supports almost all free codecs.

Multiple Trunks

ICTBroadcast supports multiple trunks at a time. Each campaign can use more than one trunk concurrently. If a trunk is working to full capacity then the remaining trunks will be used as necessary.

Open-source Gateways

ICTBroadcast supports multiple types of communication software. It uses open-source Asterisk for Fax and Voice Broadcasting, and open-source Kannel gateway for SMS messaging.

REST-based APIs

We have included three types of API class to integrate software with third-party applications for system automation. This functionality can be used in a variety of ways, from showing campaign statistics on the web page, to creating new users through a function call.

Modify System Configuration

Admin can modify system level settings and parameters through system configuration. System configuration provides Admin with a centralized platform to modify and set various system features like Website, Campaign, List, Reports, APIs and Servers.

Data Management

ICTBroadcast manages each user’s data, including IVRs, Voice recordings, Fax documents and SMS messages, separately.

Features

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ICTBroadcast Features

How It works

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ICTBroadcast How it works