ICTBroadcast
  • HOME
  • FEATURES
  • PACKAGES
  • ADDONS
  • INSTALLATION
  • SUPPORT
  • BLOGS
Select Page

Set Up Call Queue in ICTBroadcast

To set up a queue for your call center following are the steps:

Create Queue

 

  • Login to ictbroadcast as admin/user
  • select the main menu Administration
  • select the sub menu Agent/Extension and click on it
  • after that click on new agent button from top right corner
  • then select agent name and extension and forward to: Skill group then admin can create call

 

ICT Broadcast Extension Add

 

If you want to choose Agent in Forwarding view Agent Module in ICTBroadcast for information

  1. Click Save

Assign extension

Once an extension has been created, you have to assign it to a user.

  1. Choose Admin, then User Management from Menu
  2. A list of created Users will be shown, choose User and click Assign Extension
  3. The available extensions will be displayed here. Choose the extension and click Assign Selected

Create Campaign

  1. Choose Campaign from menu
  2. Click on Interactive Campaign
  3. Fill all the fields and in General Options, choose extension

  1. Click Save

Queue Calls with custom Music

Call Queue in ICTBroadcast

Agent Module in ICTBroadcast

NAVIGATIONS

HOME

FEATURES

PACKAGES

ADDONS

FREE TRAIL

SUPPORT

BLOGS

POSTS

Auto Dialer Software vs Predictive Dialer Software: Which is Best for Your Call Center?

Oct 23, 2025 | auto dialer, predictive dialer

In today’s highly competitive business world, call centers play a critical role in bridging the gap between companies and their customers. Whether it’s telemarketing, customer support, lead generation, or debt collection, efficiency in communication determines...

Why Automated & Automatic Calling Software Are the Secret Weapons of Modern Call Campaigns

Oct 15, 2025 | auto dialer, call center

In the fast-paced world of digital communication, businesses can no longer rely on traditional calling methods to reach customers effectively. The rise of automated phone calling software and automatic calling software has completely transformed the way companies...

« Older Entries

ICT PROJECTS

ICTFAX

ICTCORE

ICTDIALER

ICTCRM

ICTContact

ICTSchool

ICTUstad

ICTRoshni

CONTACT US

  • Follow
  • Follow
  • Follow
  • Follow
High-Performer
Customers-Choice-2022
Copyright ©2025| All Rights Reserved