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Set Up Call Queue in ICTBroadcast

To set up a queue for your call center following are the steps:

Create Queue

 

  • Login to ictbroadcast as admin/user
  • select the main menu Administration
  • select the sub menu Agent/Extension and click on it
  • after that click on new agent button from top right corner
  • then select agent name and extension and forward to: Skill group then admin can create call

 

ICT Broadcast Extension Add

 

If you want to choose Agent in Forwarding view Agent Module in ICTBroadcast for information

  1. Click Save

Assign extension

Once an extension has been created, you have to assign it to a user.

  1. Choose Admin, then User Management from Menu
  2. A list of created Users will be shown, choose User and click Assign Extension
  3. The available extensions will be displayed here. Choose the extension and click Assign Selected

Create Campaign

  1. Choose Campaign from menu
  2. Click on Interactive Campaign
  3. Fill all the fields and in General Options, choose extension

  1. Click Save

Queue Calls with custom Music

Call Queue in ICTBroadcast

Agent Module in ICTBroadcast

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Design Engaging Campaign Messages with ICTBroadcast’s Built-in Message Designer

May 6, 2025 | auto dialer, call center

Creating campaign messages is now easier with ICTBroadcast’s built-in Message Designer. This simple tool is made for voice broadcasting, feedback, and appointment reminder campaigns. You don’t need any coding or extra design tools. With its easy interface, you can...

Additional Modules / Addons offered with ICTBroadcast

Apr 30, 2025 | auto dialer, blogs

ICTBroadcast can call 3rd party APIs to communicate with the remote systems. Users can create dynamic integration using call and contact tokens. Users can create their own custom APIs in ICTBroadcast according to their 3rd party system require parameters. Currently,...

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