Set Up Call Queue in ICTBroadcast

To set up a queue for your call center following are the steps:

Create Queue

 

• Login to ictbroadcast as admin/user
• select the main menu Administration
• select the sub menu Agent/Extension and click on it
• after that click on new agent button from top right corner
• then select agent name and extension and forward to: Skill group then admin can create call

 

 

If you want to choose Agent in Forwarding view Agent Module in ICTBroadcast for information

4. Click Save

Assign extension

Once an extension has been created, you have to assign it to a user.

1. Choose Admin, then User Management from Menu
2. A list of created Users will be shown, choose User and click Assign Extension
3. The available extensions will be displayed here. Choose the extension and click Assign Selected

Create Campaign

1. Choose Campaign from menu
2. Click on Interactive Campaign
3. Fill all the fields and in General Options, choose extension

4. Click Save

Queue Calls with custom Music

Call Queue in ICTBroadcast

Agent Module in ICTBroadcast