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Gartner Puts an $80 Billion Number on Call Center AI. Here’s the Fine Print

Jul 24, 2026 | call center

Gartner says conversational AI will cut contact center labor costs by $80 billion in 2026, yet only one in ten agent interactions will be fully automated. Here’s where the savings actually come from.

Proactive Welcome Calls Cut Churn in Half: What New 2026 Data Means for Call Center Software

Jul 14, 2026 | call center

Fresh results shared at CCW 2026 show proactive welcome calls halve early cancellations. Here’s the data, and how to run the same play with automated outbound campaigns.

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