ICTBroadcast has different broadcasting campaigns each and everyone targeting your telemarketing needs. These broadcasting campaigns make it a complete unified broadcasting platform where you can broadcast Voice, Fax, SMS, Email, Survey, and IVRs. Following are a list and a brief description of various campaigns that ICTBroadcast support:
Agent Campaign: Agent campaign dials numbers from contact list and on the answer by the recipient, directly forward call to agent/external call center/IVR system.
ICTBroadcast offers integrated webphone for agents. This WebRTC based phone allows agents to receive calls only using their browsers, without any additional hardware or software.
Interactive Campaign: Interactive campaign allows the call recipients to respond by pressing some DTMF keys on their phone. This campaign starts by dialing numbers from a contact list, on the answer by the recipient, plays recorded message and if recipient presses some desired key, it forwards recipient to a live agent for further call handling.
Inbound Campaign: Inbound campaign works like an IVR system. User publishes incoming numbers (DIDs) and interested callers call/these numbers and listen to a prerecorded voice message. If the caller presses desired key, the call will be forwarded to live agents for further call handling.
Survey Campaign: Survey campaign dials numbers from a contact list, on the answer by the recipient, asks a set of questions and records their responses from the recipient, and prepares the report for further analysis.
IVR Campaign: IVR campaign broadcasts IVR (Interactive Voice Response) message. IVR is a technology that allows a computer to interact with humans through the use of voice and keypad inputs. This campaign dials number from a contact list, on the answer by the recipient, plays IVR message and on the basis of responses from the recipient, it performs some operations, for example, call transfer, get digits, say date-time, plays some other message, etc.
Fax Campaign: Faxing has a re-birth since the advent of FoIP communication and internet telephony. Fax campaign in ICTBroadcast dials numbers from contact lists and on an answer by the recipient transfers fax documents. Built-in support for pdf and tiff documents but can be easily upgraded to support any document format.
SMS Campaign: This campaign, just like any other campaign, simply broadcasts a text message to all the numbers from a contact list.
Email Campaign: Email campaign sends the email to the specified email address of each of your contact.