How to configure a new installation of ICTBroadcast Service Provider Edition before you run campaigns ?

There are two roles in ICTBroadcast Admin and User. Admin manages overall resources of a system like managing users, configuring trunks, making payments, adding new destinations, setting routes

Add new Contacts

ICTBroadcast allows users to manage contacts. Contacts can be grouped together into a group. Contacts can be entered through a web interface or through a CVS file

Add voice recordings / SMS Messages / Fax Documents

ICTBroadcast support to store and manage Fax documents / SMS messages / Voice Recordings at database to be used for campaigns accordingly. Voice recording can be created using Text to Speech engines / DID numbers also Voice recordings / Fax documents / SMS messages can be uploaded through web interface for future use.

Add new Trunks / Gateways

ICTBroadcast support to store and manage Fax documents / SMS messages / Voice Recordings at database to be used for campaigns accordingly. Voice recording can be created using Text to Speech engines / DID numbers also Voice recordings / Fax documents / SMS messages can be uploaded through web interface for future use.

Add new destination

ICTBroadcast supports addition of regions / destinations required to set rates and routing of calls, create rete plans also to set priority of trunks based on destinations.

Add new routes

ICTBroadcast supports advanced route management system, new routes addition / deletion through web interface, allocations of specific routes to trunks and set priority of trunks based on routes.

Add new Rates

ICTBroadcast supports setting rates for destinations as well as creating rate plans that will be assigned to users accordingly .

Add sufficient funds

ICTBroadcast has an integrated prepaid billing system and allows real-time control of calls and campaigns according to available funds. You can add funds to a user account and the user can then run campaigns within the available budget. Each outgoing call will check to ensure that sufficient funds are available.

Add Extension

Extensions are added to transfer calls to your Call Center for further support

Add DIDs:

DID is a direct method of marketing, PBX consist of one or more DIDs number and it allows the caller to connect the system and navigating the different extensions and departments using voice menus and other interactive response features.

User Management:

In User Management Admin create / add new User /tenant account and assign extension to it for campaigns where interaction with agents required , for more details regarding user management, please click below link .

More Details

Create new user/client:

Login to ictbroadcast as admin
select main menu Administration
select sub menu User Management from main menu and click on it
click on add new User button from top right side
put required information in desired required field such as User name, select role admin/user/super/agent and add personal information.
Select “Create new client” from Owned by box

Assign resources to user:

Select main menu Administration
select sub menu Client management from main menu and click on it
then select any client account and click on edit button from right side and select assign resource and click on it

after click on assign resource Resource assignment page open where admin can assign resources and permission

Create new Agent:

Agent make/receive/transfer call and communicate with callers /call recipients. Agent manages inbound and outbound campaigns such as predictive, progressive and preview campaigns.

Login to ictbroadcast as admin
select main menu Administration
select sub menu “Agent/Extension” from main menu and click on it
click on add new Extension button from top right side
Put required information in boxes such as agent name, agent number and so on
and in last click on save button to save it.

Create new Supervisor:

Supervisor monitor campaigns and reports of one or multiple users and agents of same tenant.

Login to ictbroadcast as admin
select main menu Administration
select sub menu User Management from main menu and click on it
click on add new User button from top right side
put required information in desired required field such as User name, and add personal information.
Select role as “Super”
Select “Create new client” from Owned by box

Campaign Management :

In campaign management user/admin create campaign, monitor campaign, edit and stop campaign and so on. User/admin can set campaign default setting.

more details

Create your first campaign:

Login to ictbroadcast as user/admin
open navigation menu and select main menu “campaigs”
Select sub menu”campaign management” and click on it
after that click on Add new button to create new campaign
then select the campaign that user want to create and click on it.

After that put required information in boxes such as campaign name, dialing mode, select contact group, select record message and so on. And in last click on save button to save campaign.