Become an internet telephony service provider.
You need three things to run an ITSP: servers, software, and carriers. ICTBroadcast SP Edition is the software: multi-tenant, white label, and yours to resell. Voice, SMS, fax and email campaigns, call centre, IVR and billing, under your own brand.
An ITSP sells communication, not equipment
An internet telephony service provider delivers voice and messaging over digital networks, VoIP instead of copper, to homes and to businesses. You buy minutes and messages wholesale, wrap them in software your customers log into, and bill them monthly.
You do not need a telecom engineering background. General IT knowledge plus a carrier account is enough to start, because the hard parts (switching, dialling, billing, tenant isolation) are handled by the platform you license.
Three layers. That is the whole business.
Pick a layer to see what it involves, what you can rent instead of buy, and what ICTBroadcast covers for you.
Hardware infrastructure
The machines your platform runs on. Start with one dedicated server and scale out as concurrent channels grow. You can rent from a third-party provider or own the hardware at your own premises.
- Dedicated server or virtual machine
- Switches and routers
- Internet bandwidth with low jitter
- Rented from a provider or owned on-premises
- Backup and monitoring
Software
Two pieces. A marketing website with your product list, self-service customer portal and eCommerce checkout. And a white label multi-tenant service portal that delivers the communication services and keeps each customer’s accounts and billing separate.
- Marketing site with product listing
- Self-service customer web portal
- eCommerce and checkout
- White label multi-tenant service portal
- Per-tenant billing and accounts
- Admin and user web portals
Carriers and gateways
Wholesale routes for the traffic you sell. You choose carriers that provide bulk call origination and termination, SMPP providers for SMS, and email gateways, then set your own retail rates on top.
- VoIP/PSTN carriers for voice termination
- DID numbers for inbound traffic
- SMPP carriers for SMS
- SMTP gateways for email
- Least cost routing across carriers
- Per-destination rate sheets
From nothing to first invoice
Decide which services you sell first (voice broadcasting, SMS, call centre) and which markets you terminate to.
Rent a dedicated server or use your own rack. One machine is enough to begin; add nodes as concurrent calls grow.
Sign VoIP/PSTN trunks for origination and termination, SMPP for SMS, SMTP for email. Compare rate sheets per destination.
We install and tune ICTBroadcast on your server, connect your carriers and apply your branding, domain and SSL.
Set per-minute, per-message and monthly rates per tenant, add your margin, and publish packages on your website.
Customers self-register, get their own portal, and are invoiced from their own account. Monitoring and upgrades stay with us.
Services your customers buy on day one
Every item below is a billable service inside ICTBroadcast SP Edition: enterprise-grade, scalable, fault tolerant, with monitoring, integration and upgrade support included.
The features that do the work
IVR studio
Build telephony flows by dragging applications onto a canvas, with no scripting needed to get an auto attendant live.
IVR studio →Unified communications
Voice, SMS, fax and email campaigns from one web platform, with smart auto and predictive dialling.
Unified comms →REST APIs and webhooks
Automate dialling and push call notifications into any third-party application without losing call quality.
API docs →Surveys and polls
Collect keypress feedback at scale and report on it: a service you can sell to any business with customers.
Survey campaigns →Appointment reminders
Scheduled reminder calls for clinics, salons, garages and schools. Recurring revenue with little support load.
Reminder campaigns →CNAM and least cost routing
Route traffic down the cheapest viable path per destination and present a caller name your recipients recognise.
CNAM support →Outbound call centre
Power, predictive, press-1, robo and dynamic dialling modes with AI-assisted agent handling.
Outbound →Inbound call centre
Calls to a DID hit an IVR or recording, then route interested callers straight to live agents in a queue.
Inbound →Subscription campaigns
One keypress from the recipient calls your API and registers the customer, order or package upgrade automatically.
Integration campaign →Tell us what you want to sell
Pick a service and the catalogue narrows to the products that deliver it. Each one ships a service provider edition you can host, brand and bill for.
ICTBroadcast
Auto dialler & broadcastingMulti-tenant auto dialler and telemarketing platform supporting voice, SMS, email and fax broadcasting, with call centre and IVR studio built in and a Dialogflow integration for building conversational agents.
ICTPbx
Multi-tenant IP PBXBrandable multi-tenant IP PBX on FreeSWITCH and ICTCore. Each tenant gets its own extensions, IVR, queues, voicemail, recording and CDRs. The Enterprise Edition adds an AI voice agent, so tenants can have calls answered and qualified without a person picking up.
ICTCrm
CRM with unified commsCRM developed entirely over ICTContact, so unified communications are native: business process automation plus voice and SMS built into the customer record.
ICTContact
Omnichannel contact centreMulti-tenant contact centre software with WebRTC agents, IVR studio, CRM integration and business automation. Scales to thousands of agents, inbound and outbound.
ICTFax
Fax serverOpen source, white label, multi-tenant fax server so you can offer online fax to businesses: email to fax, fax to email, web to fax and ATA support.
ICTCore
Communications frameworkOpen source unified communications framework for developers and integrators: build auto attendants, fax to email or click to call with your existing skills.
ICTUstad
On-demand services marketplaceLaravel-based platform for booking home services such as plumbing, electrical, carpentry, painting and construction, at the customer’s doorstep, with apps for both sides.
ICTRoshni
Online consultancy platformRun a consultancy business online across health, law, education, business and psychological support, with a back office for consultants, queries and billing.
ICTExam
Assessment platformSell online exams under your own brand. Papers upload with text recognition, marking is AI assisted, and nothing reaches a student until a teacher approves it.
ICTDesk
Live chat & AI support deskResell live chat to any business with a website. The widget goes live in minutes, the bot learns from the customer’s own site, and agents get mobile apps.
Get a quote for your ITSP setup
Tell us the services you want to sell and your expected call volume. You get a licence price, a server spec and a carrier checklist, with no obligation.