Smart Inbound Call Center | Inbound interactive campaign

ICTBroadcast also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is an incoming call received, ICTBroadcast plays an IVR or recorded message (optionally), and on keypress, ICTBroadcast forwards interested callers to Live Agents for further support. Learn more about ICTBroadcast

ICTBroadcast’s Inbound Campaign is a pioneering innovation in automated telemarketing. Inbound Campaign is one of the best marketing practices because it brings genuine leads rather than reaching outbound to cold and questionable targets. The inbound campaign ensures high conversion levels at minimal cost, it does, however, take example commitment and patience to get you the desired results. An outbound campaign like Interactive / Press 1 Campaign largely focuses on outbound methods such as cold calls. The idea behind these techniques was to get in front of cold leads and warm them up to the point where they would try your product or service.

How Inbound Campaign works

Inbound Campaign empowers businesses that compete in tightly regulated markets to turn the system on its head. The company issues a DID contact number to its customers, inviting them to call it, and then channels incoming calls by keypad menu selections. A standard recorded or IVR message greets the customer, who is transferred to a specific live agent or to a team of agents. This is an ideal, simple-to-set-up, and simple-to-use system for handling many incoming customer queries. Inbound Campaign generates genuine leads, ensuring high conversion levels at a minimal cost.

 

inbound press 1 campaign

Inbound Survey Campaign

ICTBroadcast Survey campaign is to make automatic surveys/polls without human intervention. It dials numbers from the contact list, answers by the recipient, asks a set of questions and records their responses from the recipient, and prepares complete both summary and detail reports for further analysis.

Survey Campaign supports two types of calling modes:

  • Outbound campaign based survey
  • Inbound campaign based survey

See more on the Inbound Survey Campaign

 

inbound survey campaign

Inbound IVR Campaign

IVR campaign dials number from the contact list, on the answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live agent for further call handling. Users can create an Inbound campaign. This type of campaign works like an IVR system. User publishes incoming numbers (DIDs) and interested callers call this/these numbers and listen to a prerecorded voice message. If the caller presses desired key, the call will be forwarded to live agents for further call handling.

See more on the Inbound IVR Campaign

 

inbound ivr campaign

 

inbound ivr campaign

WebRTC Configuration of ICTBroadcast

WebPhone support for Press 1 / Interactive campaign