What Is AI Call Center Software?
AI call center software is a technology-driven platform that will use artificial intelligence, machine learning, and natural language processing. It also uses automation to handle and help with customer interactions.
The software is not like the traditional call center software that totally relies on human agents, but these call center AI software solutions can do the following things
- understand the customer intent
- Automate repetitive queries
- Help the agents in real time
- Monitor the call quality automatically
- Also detect the fraud and suspicious behavior
AI-Powered Contact Center vs Traditional Call Center Software
Understanding the difference between AI-powered contact center vs traditional call center software is very important to make the right investment.
Traditional Call Center Software
Traditional call center software has the following points
- Manual call routing
- Limited analytics
- Random call monitoring for QA
- High dependency on human agents
- Slow response time
AI-Powered Call Center Software
Talking about the AI-powered contact centers. These include.
- Intelligent, automated call routing
- Predictive and real-time analytics
- 100% call monitoring with AI quality assurance
- AI agents and virtual help
- Faster resolutions and lower operational expenses
And in simple words, we can say that AI-powered systems are proactive while the traditional systems are mostly reactive.
Overview of ICTBroadcast Ai powered Call Center Software:
ICTBroadcast is the complete AI-powered call center software for your business. It offers a wide range of communication features and functionality that can help you improve your Communication service, increase sales, and boost productivity. ICTBroadcast features to advance and complete AI Powered call center functionality however, it supports both inbound and outbound calling with different auto-dialing modes like power dialing, predictive dialing, press 1 support, and dynamic dialing through REST API also ICTBroadcast REST API enables integration with any third-party application with ease.
ICTBroadcast is an advanced and unique AI-powered call center software that offers a wide range of AI Powered call center software solutions to meet the needs of businesses of all sizes. Whether you’re a small business or a large enterprise, ICTBroadcast is the best choice for you. Learn more about ICTBroadcast
ICTBroadcast AI Powered Call Center software offers a wide range of features, including AI Powered call center, AI powered auto dialers, predictive dialing, Multiple campaigns, Surveys and personalized communication. ICTBroadcast can help you improve your Communication service, increase sales, and boost your bottom line. It is the leading AI-powered call center solution provider for businesses of all sizes.
ICTBroadcast allows you to create direct Inbound campaigns and interactive outbound campaigns. Both of these campaigns can be used to boost your productivity by following the regulator’s rules and regulations.
Outbound Call Center:
ICTBroadcast’s outbound call center features power, interactive, dynamic, and predictive modes of dialing. in interactive mode, ICTBroadcast dials a list of contacts already saved in the system (that can grow to millions of numbers also multiple contacts lists supported for each user) and once the call is received by the recipient, it plays a custom message and waits for some DTMF key to be pressed (usually 1# for transfer to an agent) and if the required key is detected, the call is transferred to agents for further processing. Agents can view information about the incoming caller ID, call duration. Comprehensive campaign statistics are provided at the end of every campaign, with caller info, call duration, and agent data.
ICTBroadcast is an Ai powered outbound call center software that is the perfect solution for businesses of all sizes. ICTBroadcast AI powered auto dialer software is packed with all unique communication features such as power dialing, predictive dialing, AMD, and DNC Support and more.
Inbound Call Center:
As Inbound call center mode, ICTBroadcast waits for calls to come on a DID and play saved IVR to the caller, presenting different options, and on required keypress transfers the incoming calls to agents for further support. Agents can view information about the incoming caller ID, call duration. Comprehensive campaign statistics are provided at the end of every campaign, with caller info, call duration, and agent data also CRM can be integrated for better business automation. ICTBroadcast inbound function also empowers admins/users to conduct voice-based surveys accordingly.
ICTBroadcast AI Powered call center software has a variety of AI Powered call center functionality and tools like Advanced IVR Studio & Google Dialogflow that help you improve your customer service by providing you with a variety of features, such as call recording, call monitoring, and reporting. It also helps you automate your AI Powered call center processes, so you can free up your agents to focus on providing excellent customer service.
Virtual Call Center: This is a special AI Powered call center type where agents work at home for companies that either utilize their services themselves or contract to provide telephone support services for others. ICTBroadcast can be used as a Virtual call center where agents may do telemarketing, customer service, third-party verification, or technical support for inbound or outbound calls.
Related Links:
- AI Powered Call Center Support
- Smart Inbound Call Center
- Predictive Dialer Advantages in AI Powered Call Center
- Introduction to different types of automatic dialing systems
- Interactive Voice Broadcasting with External Call Center
- B2B Telemarketing Software
- Transfer Answered Calls to an Agent/Live Support