Quick answer: ICTBroadcast is an open-source auto dialer and call center software that handles predictive, power, and preview dialing, voice broadcasting, IVR surveys, fax campaigns, and SMS outreach from a single multi-tenant platform. It runs on Linux with a SIP trunk, scales to thousands of concurrent calls, and ships with a web admin panel, agent client, and REST APIs. Telemarketing teams, call centers, ITSPs, and BPO operators use it to replace per-seat dialer products and per-minute call platforms.
If you’re looking for a predictive dialer, auto dialer, power dialer, telemarketing platform, or call center application, ICTBroadcast covers all of those modes from one install. The platform was built for SMBs and Internet Telephony Service Providers, and the multi-tenant architecture makes it equally suited to a single in-house team or a reseller running campaigns for fifty separate clients.
This page walks through what the software actually does, how each dialer mode behaves, the deployment requirements, and the questions teams ask before they buy.
What ICTBroadcast Auto Dialer Software Does
ICTBroadcast is an outbound-first communication platform. You upload a contact list, choose a dialing mode, attach an audio prompt or an agent script, point the system at a SIP trunk, and start the campaign. The platform does the dialing, detects answering machines, plays prompts, transfers live calls to agents, captures DTMF survey input, logs every disposition, and reports the results back to the dashboard.
You’re not stitching together a dialer, an IVR, a voice broadcast tool, and a survey app. They’re one system, sharing the same contact lists, the same agents, and the same audit log.
Core Capabilities
- Predictive, power, and preview dialing modes
- Voice broadcasting with answering-machine detection
- Interactive voice response (IVR) for surveys, polls, and inbound routing
- SMS broadcasting
- Fax broadcasting and per-tenant fax queues
- Email broadcasting tied to the same contact list
- Agent web client with click-to-talk and call disposition
- Call recording, real-time monitoring, and barge-in
- REST APIs and webhooks for CRM integration
- Multi-tenant white-label support for resellers
Dialing Modes Explained
Predictive Dialer
Predictive dialing places multiple calls per available agent based on real-time pickup rates, then routes the answered calls to whichever agent comes free first. This is the mode telemarketing and high-volume sales teams use. ICTBroadcast’s predictive engine tunes its pacing dynamically to keep agent idle time low while staying within abandon-rate limits.
Power Dialer
Power dialing places one call per available agent and connects them as soon as someone answers. It’s slightly less aggressive than predictive but eliminates abandoned calls, which matters in regulated regions where abandon-rate caps apply.
Preview Dialer
Preview dialing shows the agent the contact’s information before the call is placed and lets them choose to dial or skip. It’s the right mode for high-touch outbound, like financial services follow-ups or B2B account-based outreach.
Voice Broadcasting
Voice broadcasting places thousands of automated calls in parallel, plays a recorded message, and optionally captures a DTMF response or transfers the call to an agent. Use it for political messages, appointment reminders, emergency notifications, and outage alerts.
IVR and Survey Mode
IVR mode pairs voice broadcasting with branching logic. The recipient hears a prompt, presses a key, and is routed to the next prompt, an agent, or out of the campaign based on the response. Survey results are logged per contact for later analysis.
Why Teams Switch to ICTBroadcast
Multi-Tenant by Default
One install supports many separate paying customers, each with their own contacts, campaigns, agents, and reports. Resellers white-label the platform under their brand and price per tenant. The architecture means a single hosted server can replace dozens of per-customer deployments.
Open Source, No Per-Seat Fees
You pay for the platform once, then run as many tenants, agents, and campaigns as your hardware and SIP trunk can handle. There are no per-seat or per-minute charges baked into the product itself. The cost of operation is your server, your trunk, and your engineering time.
SIP-First Architecture
ICTBroadcast runs on standard SIP trunks, so you have free choice of carrier. Plug in Twilio, Bandwidth, Telnyx, or any local ITSP. Concurrent channel capacity scales with the trunk you provision.
Real-Time Reporting and CRM Hooks
Live dashboards show campaign progress, agent activity, and call outcomes. REST APIs and webhooks push call data into your CRM, your data warehouse, or your custom workflow. ICTBroadcast also exposes call recordings via the same API for downstream QA and training.
System Requirements
The deployment is straightforward. You need:
- A Linux server with a public IP. A modern VPS or bare-metal box with 4 to 16 GB RAM is enough for most starting deployments. Heavier predictive workloads scale up from there.
- A SIP trunk. Outbound voice, SMS, or fax broadcasting all run over SIP. Pick a provider that supports T.38 if you need fax, and provision concurrent channels to match peak campaign load.
- Caller ID configuration. Most regions require properly registered, owned-or-leased CLI for outbound campaigns. Configure that with your trunk.
- HTTPS-ready domain. The web UI runs over HTTPS and the agent client connects to it.
That’s the full list. ICTBroadcast handles the dialer engine, the IVR, the queue logic, the agent UI, and the reporting on top of those primitives.
Use Cases ICTBroadcast Supports
- Automated telemarketing campaigns
- Outbound predictive dialing for sales teams
- Basic call center operations with automated dialing
- IVR-based surveys and customer feedback collection
- Political voice broadcasting and get-out-the-vote campaigns
- Appointment reminders for healthcare, dental, and service businesses
- Emergency notification systems for utilities and municipalities
- Lead generation with live agent transfer
- Debt collection workflows with compliance-aware pacing
- White-label resale to multiple SMB customers
Pricing
ICTBroadcast starts at $299 for the standard license. View the full package list for service provider tiers, white-label editions, and enterprise deployments. Each license includes free technical support, and there are no per-seat or per-minute add-ons.
Frequently Asked Questions
What’s the difference between an auto dialer and a predictive dialer?
An auto dialer is any software that places outbound calls automatically. A predictive dialer is one specific mode that dials more calls than there are agents, predicting how many will answer based on historical pickup rates. ICTBroadcast supports predictive dialing along with power, preview, and voice-broadcast modes from the same platform.
How many concurrent calls can ICTBroadcast handle?
The platform itself scales horizontally. Most single-server deployments comfortably handle a few hundred concurrent calls. Larger setups with dedicated SIP trunks and tuned hardware run thousands of concurrent calls per cluster. The bottleneck is usually your SIP trunk’s channel limit, not the software.
Can ICTBroadcast detect answering machines?
Yes. The answering-machine detection (AMD) engine evaluates the audio profile of each pickup and routes voicemails differently from live answers. You can configure the platform to drop the message, leave a voicemail, or skip the contact based on AMD outcome.
Does ICTBroadcast integrate with my CRM?
Yes, through REST APIs and webhooks. Push contacts in, pull dispositions out, and stream call events to your CRM in real time. Integrations exist for HubSpot, Salesforce, Zoho, and any system that can call a webhook or hit a REST endpoint.
Is ICTBroadcast multi-tenant?
Yes. The platform is multi-tenant by design. One install supports many customers, each with isolated contacts, campaigns, agents, and reporting. Resellers and ITSPs run hundreds of tenants on a single deployment.
What about compliance with TCPA, GDPR, and Do-Not-Call lists?
ICTBroadcast supports DNC list management, time-of-day calling rules per region, and per-tenant abandon-rate limits. Compliance is shaped by how you configure those controls plus your own legal review of the campaigns you run. The platform gives you the levers; you set the policy.
Can agents work remotely?
Yes. The agent client is a web app. As long as agents have a stable internet connection and a headset, they can sit on the same dialer as office-based staff. Recording, monitoring, and barge-in all work the same regardless of location.
Get Started
If you want to evaluate ICTBroadcast for your team or your reseller business, the simplest path is to request a free trial, or review the packages and pick the edition that matches your scale. For reseller and white-label setups, open a ticket at service.ictinnovations.com and we’ll scope the deployment with you.