ICTBroadcast is a web-based unified communication, AI-powered auto dialer, and telemarketing software. It supports bulk SMS marketing, fax broadcasting, and voice broadcasting. The system includes smart auto dialer and predictive dialer features to help businesses run campaigns more efficiently. ICTBroadcast offers different types of broadcasting campaigns to meet various telemarketing needs. It works as a complete unified broadcasting platform where users can send Voice, Fax, SMS, Email campaigns, run Surveys, and manage IVR campaigns. Below is a list with a short description of the campaigns supported by ICTBroadcast.
Voice Campaign: A Voice Campaign is a simple voice broadcasting campaign, also called a message campaign. It automatically dials phone numbers from a contact list. When someone answers the call, the system plays a pre-recorded voice message and then disconnects the call.
This type of campaign is useful for sending announcements, reminders, promotions, alerts, or important updates to a large number of people at once. It saves time, reduces manual effort, and ensures your message is delivered quickly and consistently to your target audience.
Agent Campaign: An Agent Campaign automatically dials numbers from a contact list. When a recipient answers the call, the system immediately transfers the call to a live agent, an external AI-powered call center, or an IVR system for further interaction.
ICTBroadcast also provides a built-in WebRTC-based webphone for agents. This allows agents to receive and handle calls directly through their web browser, without needing any extra hardware, desk phones, or additional software. This makes call handling simple, flexible, and easy to manage from anywhere.
Interactive Campaign: An Interactive Campaign allows call recipients to respond by pressing DTMF keys on their phone keypad. The system dials numbers from a contact list, and when someone answers, it plays a recorded message. If the recipient presses a specific key, the call is automatically forwarded to a live agent for further assistance. This type of campaign is useful for surveys, customer feedback, appointment confirmations, and sales inquiries, as it allows customers to interact and choose how they want to proceed. For more detail
Inbound Campaign: An Inbound Campaign works like an IVR system. Users publish incoming numbers (DIDs), and customers can call these numbers to hear a pre-recorded voice message.
If the caller presses a specific key, the call is automatically forwarded to a live agent for further assistance. This type of campaign is useful for customer support, information lines, service inquiries, and handling incoming sales calls in an organized and professional way.
Survey Campaign: A Survey Campaign automatically dials numbers from a contact list. When someone answers, the system asks a set of pre-recorded questions and records the recipient’s responses using keypad inputs or voice responses.
After the campaign ends, the system generates detailed reports for analysis. This helps businesses collect customer feedback, measure satisfaction, conduct market research, and make better decisions based on real data instead of guesswork.
IVR Campaign: An IVR Campaign sends automated IVR (Interactive Voice Response) messages to numbers in a contact list. When someone answers, the system plays an interactive voice message and allows the recipient to respond using voice or keypad inputs.
Based on the recipient’s response, the system can perform different actions such as transferring the call to an agent, collecting digits (like account numbers), announcing date and time, or playing additional messages. This type of campaign is useful for automated customer services, payment reminders, appointment confirmations, and routing calls without needing a live agent for every interaction.
Fax Campaign: Faxing has seen a revival with FoIP (Fax over IP) and internet telephony. In ICTBroadcast, a Fax Campaign automatically dials numbers from a contact list and sends fax documents when the call is answered.The system natively supports PDF and TIFF documents, and it can be upgraded to handle additional document formats if needed. This makes it ideal for sending invoices, contracts, notices, or other important documents to multiple recipients efficiently. For more detail
SMS Campaign: An SMS Campaign sends text messages to all numbers in a contact list. It allows businesses to quickly deliver announcements, promotions, reminders, or alerts to a large audience simply and efficiently.
Email Campaign: An Email Campaign sends emails directly to the specified email addresses of your contacts. It is ideal for delivering newsletters, promotions, announcements, or updates to a large audience quickly and efficiently.
Appointment Reminder Campaign: An Appointment Reminder Campaign automatically contacts recipients to remind them about upcoming appointments or scheduled events. It can send reminders via voice calls, SMS, or email based on the contact’s preferred method. This campaign helps reduce missed appointments, improves customer engagement, and ensures timely communication by keeping clients informed about their schedules. For more detail
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