Virtual PBX is a hosted communication service provider that pioneered the type of private branch exchange (PBX) technology. It transmits calls over the internet as data without the headache of on-site PBX.
Virtual PBX is a comprehensive cost-effective VoIP telephone service for small businesses. It is owned and maintained off-site through a Virtual PBX service provider. It makes a professional to small business telephony system by adding a number of features like auto attendants and voicemail, call routing, number portability, etc. It creates the professional look of the small business telephone system, freelancers, and entrepreneurs in front of vendors, investors, and customers.
Uses Of Virtual PBX
- Automated greetings
- Conference calling
- Phone calls
- Call routing
- Instant Conference Calls
- Number Portability
Benefits Of Virtual PBX
- Save Cost
The biggest benefit of using the virtual PBX is it saves cost. No need to purchase expensive equipment, hardware, software telephony system and hire IT, staff. Virtual PBX providers take that headache to maintain and upgrade the system every year.
Virtual PBX allows employees to work from any location either from office, home, in travel or even on the road with mobile connections to the platform. It makes your phone system virtual.
It allows the user to increase and decrease resources according to your business need. In a traditional phone system, the user can handle limited lines purchased from a local telephone providers.
Virtual PBX is fast and easy to deploy according to the need. No need to buy any hardware and other extra equipment, it saves your time and money. It is more user-friendly.
Limitations Of Virtual PBX
Virtual PBX phone systems have some limitations. Let’s see some of these.
- They may not include international long-distance coverage.
- They may not offer voicemail-to-email.
- It consists of a set amount of free minutes.
- They may not include Fax over IP.
- They may charge extra for conference calls