ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, emails, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. There are two ways to configure trunks:
Central Trunk
By default, Central Trunk is configured in ICTBroadcast. In this configuration, all the users are assigned only 1 trunk. It is the sharing trunk all the users share this one trunk to send data. Admin adds only one trunk and all the users send data through this one Trunk.
Dedicated Trunk
Dedicated Trunk has to be configured in ICTBroadcast. Unlike Central trunk, each user is provided with a separate Trunk and they transmit and receive data through a specific trunk.
A trunk is a port that is responsible for carrying the traffic. In a PBX thousands of calls/data are being transmitted and received by Trunks. Providers give access to trunks and these Trunks are configured in ICTBroadcast to make calls. Admin configures Trunk in ICTBroadcast and assigns it to the users.
Role Support for configuring Trunks is also added in ICTBroadcast.
The trunk can be added in Administration, Gateways
How to Assign Dedicated trunk to Client:
Admin can assign the specific trunk to specific client and Plan. User under that client can use specific trunk. If admin assign trunk to specific plan then users those are using this rater plan and rate will be able to use this specific trunk.
- Open the navigation menu and select the main menu”Administration”.
- Select the sub menu “Gateway” under main menu and click on it.
- Then select the trunk and click on Assign button from operation menu.
- page opens, then select the assigned to as system, available to Clients or available to Plans.
How to Assign permission of Dedicated trunk to Client/Tenant:
Admin will first assign/give permission to client to using dedicated trunk and select trunk from campaign directly. For example if a trunk is assigned to a Client and he has not permission of using dedicated trunk then he will not able to use specific trunk. If admin assign him permission of select trunk from campaign then he will select the trunk from campaign if he has assigned multiple trunks.
- Open the navigation menu and select the main menu”Administration”.
- Select the sub menu “client management” under main menu and click on it.
- Then select the client and click on Resources button from operation menu.
- Page opens then assign the permission of dedicated trunk.
