by admin | Apr 13, 2022 | webrtc
##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal – Visit https://your-domain.com/login.php?action=user – login as admin –...
by admin | Oct 7, 2021 | webrtc
ICT Broadcast brings another amazing feature for call centers and Agent support! WebPhone. ICTAgent supports Voice, SMS, Fax, and email communications technologies however here we will discuss only voice communications. What is a WebPhone? and How does it help Agents?...
by admin | Oct 7, 2021 | webrtc
Even in today’s digital world, when reaching out to customer service, clients often prefer phone help. The immediacy and familiarity of talking to a real human being on the phone create trust between a client and a customer service agent. But, for many growing...
by admin | Oct 7, 2021 | webrtc
WebRTC configuration for ICTBroadcast ===================================== To enable WebRTC support over WSS (secure port) in ICTBroadcast we have to install SSL / TLS certificates. following is a guide to setup lets encrypt certificates for Asterisk which is free...
by admin | Oct 7, 2021 | webrtc
WebRTC configuration for ICTBroadcast ===================================== To enable WebRTC support over WSS (secure port) in ICTBroadcast we have to install SSL / TLS certificates. following is a guide to setup lets encrypt certificates for Asterisk which is free...
