ICT Broadcast brings another amazing feature for call centers and Agent support! WebRTC based Agent Panel for Agent to interact with callers / customers . Agent panel will supports Voice, SMS, Fax, and email communications technologies in future however we will...
Even in today’s digital world, when reaching out to customer service, clients often prefer phone help. The immediacy and familiarity of talking to a real human being on the phone create trust between a client and a customer service agent. But, for many growing...
WebRTC configuration for ICTBroadcast ===================================== To enable WebRTC support over WSS (secure port) in ICTBroadcast we have to install SSL / TLS certificates. following is a guide to setup lets encrypt certificates for Asterisk which is free...
