The ICTBroadcast multi-tenant unified communications package is a powerful telemarketing suite that can dramatically enhance an SME’s capacity to boost efficiency or promote a product. However, the misuse of the product – or any other telemarketing solution...
Inbound telemarketing is also known as soft calling is refers to calls made by consumers to the business for assistance, or we can say that call centers that take incoming calls from customers. In inbound telemarketing, campaign agents wait for the calls to come in....
Predictive dialers always increase agent efficiency. Dropping time can indeed be expensive when it comes to both sales and customer service. Fortunately, call centers are empowered, through automated technology, with a predictive dialing solution. To originate calls...
ICTBROADCAST LICENSE AGREEMENT THIS SOFTWARE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (WETHER INDIVIDUAL OR ORGANIZATION) AND ICT INNOVATIONS, YOU READ IT CAREFULLY BEFORE USING ICT INNOVATIONS’S SOFTWARE , IT PROVIDES A LICENSE TO USE THE SOFTWARE AND...
How to become an Internet Telephony Service Provider (ITSP), start offering ICT services and solutions to your customers ICTBroadcast service provider (SP) edition has all the features of enterprise-grade software application for its customers who want to become...
The agents/extension are embedded WebRTC based VoIP phones in which will remain connected to the main server. It is also responsible for inbound and outbound calls, transfer calls as well as sending DTMF. An agent can access contents, contacts from a single...
