Agents This is the same as the previous extension number that any agent can register on some software phone. However, due to the introduction of call center-related features, some changes have also been made to this type of extension. New features of this type of...
To set up a queue for your call center following are the steps: Create Queue Login to ictbroadcast as admin/user select the main menu Administration select the sub menu Agent/Extension and click on it after that click on new agent button from top right corner...
ICTBroadcast supports multiple languages and switching between different languages is possible with a single click. Hence, It is a complete Multilingual Auto Dialer Software. The built-in installer comes up with 11 widely used languages. More languages can be added...
The world of marketing has changed dramatically in the last year, but the good news is that, throughout the pandemic, it is still going forward. New times, however, necessitate new sales tools, particularly if you’ve recently moved to a remote work environment....
Admin can modify system-level settings and parameters through system configuration. System configuration provides Admin with a centralized platform to modify and set various system features like Website, Campaign, List, Reports, APIs, and Servers. Learn more about...
