The FCC’s 2026 Further Notice of Proposed Rulemaking (FNPRM) asks whether the long-standing 3% abandoned-call cap and the 15-second minimum ring time still make sense for modern outbound calling. Nothing is final yet, but if you run outbound campaigns, the...
Inbound telemarketing services let interested customers reach your business by phone — and turn those incoming calls into sales, support, and loyalty. This guide explains what they are, the main service types, how the process works, and how to run an inbound operation...
Quick answer: In 2026 the FCC proposed new rules aimed at offshore call centers, with reply comments due June 22. The plan would cap how much call volume can run offshore, require a beginning-of-call disclosure of where the agent is based, give consumers the right to...
Quick answer: In April 2026 the FCC proposed tougher “Know Your Customer” rules that make originating voice providers verify who is behind every outbound calling campaign, with penalties starting at $2,500 per illegal call. If you run a call center or a...
If you run outbound campaigns, two rule sets decide whether your calls connect or land you in trouble: TCPA, which governs consent and when you may dial, and STIR/SHAKEN, which decides whether carriers trust your caller ID. Get either wrong and your numbers get...
AI cold calling software automates the repetitive parts of outbound calling, dialing numbers, filtering voicemails and busy signals, and routing only connected, interested prospects to a human rep or a voice assistant. Done right, it lifts the calls-per-hour a small...
