The agents/extension are embedded WebRTC based VoIP phones in which will remain connected to the main server. It is also responsible for inbound and outbound calls, transfer calls as well as sending DTMF. An agent can access contents, contacts from a single...
ICTBroadcast offers many impressive features to its users and real-time management of options is one of them. Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...
You may not guess if you have been in a queue or the purpose of queues in the call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed...
Following is the list of general Contact Center features: CTI: COMPUTER TELEPHONY INTEGRATION ACD: AUTOMATIC CALL DISTRIBUTOR INTELLIGENT CALL-BACK IVR: INTERACTIVE VOICE RESPONSE UNIVERSAL QUEUING IV: INTERACTIVE VIDEO CALL RECORDING SYSTEMS VOICE BIOMETRICS CMS:...
ICTBroadcast manages each user’s data, including IVRs, Voice recordings, Fax documents, and SMS messages, separately. Every user has their own data and system settings. Learn more about ICTBroadcast ICTBroadcast is a multi-tenant Voice, SMS & Fax...
