The FCC’s proposal to rebuild the Robocall Mitigation Database was published in the Federal Register on 9 September 2026. Comments are due 9 October, replies 9 November. The line that matters for anyone running outbound: the Commission wants the rules to reach...
If your outbound numbers pass STIR/SHAKEN with A-attestation and still show up as “Spam Likely,” you are not doing anything wrong with the standard. Attestation proves the number is really yours. It says nothing about how you dial it. The label comes from...
Since 2 August 2026, an AI voice calling into the EU has to announce itself. Article 50 of the EU AI Act asks for a spoken, plain-language disclosure at the first interaction, covering both the fact that the caller is a machine and the business it calls for. For call...
Here is a pair of numbers worth sitting with. Around 88% of contact centers now have some form of AI in place. Only about 25% have it running in daily operations. Almost everyone has bought it. Three quarters are not really using it.That gap is usually explained as a...
The FCC’s robocall strategy has quietly changed shape. Instead of chasing the people placing bad calls, it is putting pressure on the providers who carry them, and asking those providers to look at whoever handed them the traffic in the first place. If you run...
Gartner’s projection made headlines across the industry this month: conversational AI will trim contact center labor costs by $80 billion during 2026. Impressive number. The same research carries a detail most coverage skipped, and it changes what the figure...
