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ICTBroadcast, Agent performance / Agent evaluation reports, and related terms explained

There are the following four agents’ performance/evaluation reports, that can be used by user/admin to check / monitor system progress. Queue Statistics: Live statistics about queues Live Statistics: Live statistics about agents Agent Statistics : Agent activity...
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Advanced Predictive Dialer Software for Modern Call Centers

Jan 3, 2026 | predictive dialer

Call centers are essential for generating sales and fostering customer interaction in today's cutthroat business world. Effective outbound call management improves agent productivity and ensures better customer interactions. Predictive dialer software automates...

Supercharge Your Marketing Campaigns with Voice Broadcasting Software

Jan 3, 2026 | auto dialer, call center

Communication is the lifeline of every successful organization in today's fiercely competitive and rapidly evolving business world. Businesses are always seeking cutting-edge, affordable, and scalable methods to effectively and efficiently engage with their target...

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