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ICTBroadcast, Agent performance / Agent evaluation reports, and related terms explained

There are the following four agents’ performance/evaluation reports, that can be used by user/admin to check / monitor system progress. Queue Statistics: Live statistics about queues Live Statistics: Live statistics about agents Agent Statistics : Agent activity...
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ICTBroadcast: An AI-Powered Auto Dialer and Call Center Software

Nov 1, 2024 | auto dialer

In an era where customer engagement is pivotal to business success, the demand for smarter, more efficient communication tools is at an all-time high. Traditional systems, while useful, often fall short in delivering the level of responsiveness and automation needed...

Elevating Business Efficiency, Unified Communication-Based Auto Dialer Software for Intelligent, Streamlined Engagement

Sep 25, 2024 | auto dialer, call center

In today's digital-driven world, communication plays a pivotal role in the success of any business. With customers demanding faster and more personalized interactions, the need for a robust communication system has never been more important. Unified Communication (UC)...

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