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ICTBroadcast, Agent performance / Agent evaluation reports, and related terms explained

There are the following four agents’ performance/evaluation reports, that can be used by user/admin to check / monitor system progress. Queue Statistics: Live statistics about queues Live Statistics: Live statistics about agents Agent Statistics : Agent activity...
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Elevating Business Efficiency, Unified Communication-Based Auto Dialer Software for Intelligent, Streamlined Engagement

Sep 25, 2024 | auto dialer, call center

In today's digital-driven world, communication plays a pivotal role in the success of any business. With customers demanding faster and more personalized interactions, the need for a robust communication system has never been more important. Unified Communication (UC)...

Why Phone Survey Software Is Essential for Modern Data Collection

Aug 14, 2024 | auto dialer, call center

In today’s data-centric world, businesses from various sectors depend on precise and timely information to guide their decisions. Surveys are among the most effective tools for collecting this essential data. Although online surveys have become increasingly popular,...

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