BLOGS

Legal usages of auto dialers in Global market

  Outbound sales calls to prospective clients who have expressly consented to receive them in the past. Appointment updates for healthcare suppliers, dental specialists, and other experts. Customer benefit calls to help clients with their request or issues....

ICTBroadcast Admin Guide

Administration Guide: Version : 5.4 Last Updated : 19/01/2023 ICTBroadcast is a product of ictinnovations 1. Overview: ICTBroadcast is white label, multilevel and multi-tenant unified communications contact center software supporting Voice, SMS; Fax and Email...

Call Center Software VS Help Desk software : 8 Key Differences

When managing a business, there are many software options to choose from. Two popular options are call center software and help desk software. While both options can be beneficial, there are some key differences between the two.  Here’s a look at the key differences...

ICTBroadcast an Advance Telemarketing Software

ICTBroadcast an Advance Telemarketing Software In order to make each business unified, ICTBroadcast is telemarketing, networking, and collaboration software. For various types of teams, it offers a full suite of social collaboration, communication, and management...

ICTBraodcast IVR Designer, the best in the market 

In today’s quick paced world, businesses are persistently seeking out for ways to improve their client benefit and engagement. One of the foremost successful way of accomplishing usually through the utilize of Interactive voice Response (IVR) innovation. An IVR...

ICTBroadcast use Rest API to Integration with any CRM

In today’s competitive business world, effective communication with customers is the key to success. One way to achieve this is through integrating customer relationship management (CRM) software with an call center software, CTI system, or IVR system. In this...

ICTBroadcast Reports , Monitoring and Live Statistics

ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message...

10 Tips to Find the Right Call Center Software

Mostly on the market, there are several call center software that includes more than six different kinds of these technologies. Not to mention the variety of call center software solutions that interface with the numerous software tools. Businesses have utilized call...

STIR / SHAKEN

STIR/SHAKEN is a network of interconnected standards. Security Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using Standard Keys (SHAKEN) are acronyms for the established standards.

country wise regulations about auto dialers

Sure, here is a list of rules that apply to auto dialers in different countries. 1. USA : In the united states, there may be a central authority employer called the Federal Communications commission (FCC) that guarantees that computerized dialing systems follow the...

Top Technology Trend in 2023

Overview: The technology trend is constantly evolving, and 2023 is set to bring about new and exciting advancements and innovations. From artificial intelligence to extended reality, from 5G networks to quantum computing, technology is poised to impact every aspect of...

ICTBroadcast Agent Evaluation Report

Agent Evaluation module: Agent Evaluation is a great module that will help you to measure agents’ work performance. One of the keys to the success of the performance management process is to have good agent evaluation forms. Agent Evaluation module will help you to...

How to add Email Trunk in ICTBroadcast

ICTBroadcast is a mulit-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...