BLOGS

ICTBroadcast, the best telephone survey software

In today’s quick paced commerce world, companies and organizations ought to conduct surveys to get it their customer’s conclusions, inclinations, and fulfillment levels. Traditional survey strategies such as mail or e-mail surveys may not continuously be compelling as...

ICTBraodcast IVR Designer, the best in the market 

In today’s quick paced world, businesses are persistently seeking out for ways to improve their client benefit and engagement. One of the foremost successful way of accomplishing usually through the utilize of Interactive voice Response (IVR) innovation. An IVR...

country wise regulations about auto dialers

Sure, here is a list of rules that apply to auto dialers in different countries. 1. USA : In the united states, there may be a central authority employer called the Federal Communications commission (FCC) that guarantees that computerized dialing systems follow the...

Legal usages of auto dialers in Global market

  Outbound sales calls to prospective clients who have expressly consented to receive them in the past. Appointment updates for healthcare suppliers, dental specialists, and other experts. Customer benefit calls to help clients with their request or issues....

ICTBroadcast use Rest API to Integration with any CRM

In today’s competitive business world, effective communication with customers is the key to success. One way to achieve this is through integrating customer relationship management (CRM) software with an call center software, CTI system, or IVR system. In this...

Top Technology Trend in 2023

Overview: The technology trend is constantly evolving, and 2023 is set to bring about new and exciting advancements and innovations. From artificial intelligence to extended reality, from 5G networks to quantum computing, technology is poised to impact every aspect of...

ICTBroadcast Reports , Monitoring and Live Statistics

ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message...

ICTBroadcast Agent Evaluation Report

Agent Evaluation module: Agent Evaluation is a great module that will help you to measure agents’ work performance. One of the keys to the success of the performance management process is to have good agent evaluation forms. Agent Evaluation module will help you to...

ICTBroadcast Admin Guide

Administration Guide: Version : 5.4 Last Updated : 19/01/2023 ICTBroadcast is a product of ictinnovations 1. Overview: ICTBroadcast is white label, multilevel and multi-tenant unified communications contact center software supporting Voice, SMS; Fax and Email...