BLOGS

Contact Center Features

Following is the list of general Contact Center features: CTI: COMPUTER TELEPHONY INTEGRATION ACD: AUTOMATIC CALL DISTRIBUTOR INTELLIGENT CALL-BACK IVR: INTERACTIVE VOICE RESPONSE UNIVERSAL QUEUING IV: INTERACTIVE VIDEO CALL RECORDING SYSTEMS VOICE BIOMETRICS CMS:...

About Us

Introduction. ICT Innovations is an open source-based solution provider focused to provide various business solutions for Service Providers to find new ways to generate their revenue by offering innovative services Core Values Believe in           positive. Committed...

ICTAdmin’s blog

ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new...

Payment Management | Voice Broadcasting Software

You can add funds to a user account and the user can then run campaigns within the available budget. Each outgoing call will check to ensure that sufficient funds are available. Learn more about ICTBroadcast ICTBroadcast also offers a REST-based API that allows...

How ICTBroadcast’s latest released agent panel will help you

ICTBroadcast introduces another impressive call center tool that automates the business processes of call centers by providing a WebRTC based Agent panel. WebRTC (Web Real-Time Communications) It is cutting-edge technology and norm that is very exciting, strong, and...

Direct Inward Dialing And ICTBroadcast

Direct Inward Dialing (DID) is provided by telco companies which allows outside caller/customer to directly connect with a company inside the sales team through Private Branch Exchange(PBX). DID is a direct method of marketing, PBX consist of one or more DIDs number...

VoIP And Unified Communication

VoIP VoIP or Voice over Internet Protocol is a modern communication method that enables to make of phone calls by using an internet connection instead of using analog telephone lines. Usually, VoIP allows you to call those who received the calls on the internet. By...

What Is Virtual PBX

Virtual PBX is a hosted communication service provider that pioneered the type of private branch exchange (PBX) technology. It transmits calls over the internet as data without the headache of on-site PBX. Virtual PBX is a comprehensive cost-effective VoIP telephone...

Call Center in Healthcare 2021

Call center software for healthcare is best for organizations that are interested in using ICT as a stand-alone phone service or want advanced call management features like call queue management and performance monitoring tools. Schedule your free trial or get a free...

Unified Communication And ICTBroadcast

Unified Communication is an integrated communication system it consists of a wide range of applications and technologies which control a single communication platform. Unified Communication supports real-time communications like Video conferencing, instant messaging,...

ICTBroadcast Monitoring and Reporting

ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message...

Free License of ICTBroadcast Enterprise Edition

Note: The said offer has been expired meanwhile please check the free monthly license of the ICTBroadcast autodialer app https://ictbroadcast.com/ictbroadcast-2-channels-trial-version-absol... Register today for a free ICTBroadcast Enterprise Edition License!! We are...

Agent module in ICTBroadcast

Agents This is the same as the previous extension number that any agent can register on some software phone. However, due to the introduction of call center-related features, some changes have also been made to this type of extension. New features of this type of...

Set Up Call Queue in ICTBroadcast

To set up a queue for your call center following are the steps: Create Queue Login as Admin Choose Agents/Extension from the menu Fill in the information according to your data : If you want to choose Agent in Forwarding view Agent Module in ICTBroadcast for...

How to translate ICTBroadcast into other language ?

ICTBroadcast support multi-language and already have the capability to switch to any of existing language however if some user does not found his language of choice, he can write his own translation file to implement translation in ICTBroadcast ICTBroadcast support...

ICTBroadcast User Portal Documentation

Table of Contents 1. Overview 2. Dashboard 2.1.System status 2.2.Campaign Statistics 3. Campaigns 3.1.Campaign Management 3.1.1.Add New Campaign 3.1.2.Voice => Message Campaign 3.1.3.Voice => Agent Campaign 3.1.4.Voice => Interactive Campaign 3.1.5.Voice...

Multilingual Support | Multilingual Auto Dialer Software

ICTBroadcast supports multiple languages and switching between different languages is possible with a single click. Hence, It is a complete Multilingual Auto Dialer Software. The built-in installer comes up with 11 widely used languages. More languages can be added...

Live Monitoring | Real time billing reporting

ICTBroadcast provides a complete call tracking and monitoring system. Admin can monitor active users load, live calls, and gateway loads, as well as system and campaign statistics. Learn more about ICTBroadcast Call tracking is an important feature that can allow you...

The basics of a Contact Center Managment system .

Contact Center is a central place of communication for an organization to communicate globally and telemarketing its products along with providing call center and support services to its customers. Contact Center is a business division with an organization that...

How agents can register with System ?

Agents can be registered with ICTBroadcast system remotly using either softphone or IP Phone by using extension number , extension password and ICTBroadcast Ip address as proxy / registrar / domain Free Softphone from zoiper or xlite are recommended to register with...

Bulk Fax Broadcasting And Their Benefits

Fax broadcasting is a good method of marketing and ideal to address a specific target market. It is a fast method of marketing. It is a direct and cost-effective marketing solution. With bulk fax broadcasting you can target a huge number of clients either these are...

Integration Of ICTBRoadcast With WHMCS

About ICTBroadcast ICTBroadcast is a broadcasting web based autodialer software solution.It broadcast voice sms fax and email.It is suitable for large and medium size businesses and also suitable for service provider.Service provider edition of ICTBroadcast provide...

Multiple Campaigns

ICTBroadcast has different broadcasting campaigns each and everyone targeting your telemarketing needs. These broadcasting campaigns makes it a complete unified broadcasting platform where you can broadcast Voice, Fax, SMS, Email, Survey and IVRs. Following are a list...

Contact Us

Your name * Your e-mail address * Subject * Category * Get a Quote Support Training Webmaster Message *

Predictive Dialer Market Trends in Year 2021

The Market Study of Predictive Dialer Software is a brief review that intensively expands worldwide trade. This Predictive Dialer Software Market is categorized into various segments with a detailed analysis of each for the study period. Predictive Dialer Software...

ICTBroadcast Monitoring and Reporting

ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message...

What is format of external file / contact list file?

The format of the external file needs to be in CSV (comma seperated values) format as show below "923330000000","First Name","Last name","email@domain.com","address", "custome value 1","custome value 3","custome value 3","comments" "923331111111","First Name","Last...

Multi-Service Billing | Voice Broadcasting Software

ICTBroadcast has an integrated prepaid billing system and allows real-time control of calls and campaigns according to available funds. REST-based API takes billing and payments to next level by binding ICTBroadcast to a third-party web portal. Learn more about...

VoIP And Unified Communication

The main difference between UC and VoIP is the scope of the products. VoIP is IP based phone service and just focus on Internet-based calling, while unified communication(UC) focuses on company-wide communication, it is not only voice calling but also video conferencing and broadcasting, instant messaging, fax blasting, scalability, and load balancing, call control,

How to Use Custom Token In IVR

First Of All Navigate to Messages => IVR => New IVR Enter Your IVR Name How to use Custom Token In Text to Speech (TTS) Application in IVR? 1. Create New IVR => Drag and drop TTS Application to Drawing Area. 2. In the popup window, write the custom token that...

ICTBroadcast Web Phone (WebRTC Agent)

ICT Broadcast brings another amazing feature for call centers and Agent support! WebPhone. ICTAgent supports Voice, SMS, Fax, and email communications technologies however here we will discuss only voice communications. What is a WebPhone? and How does it help Agents?...

Fax Server Software Market Trends

The market research study on Fax Server Software assists decision-makers in improving their business strategies and ensuring long-term performance. Global Innovations, New Business Strategies, New Product Growth, M&A, Recent Trends, Covid19 Impact Analysis &...

How Auto Dialer Software Increase Efficiency

Continuous changes in the world of technology are not a new thing. The sales and marketing strategies of many companies are also positively affected by technology. The auto dialer software is a very important invention of technology. Autodialer software has made the...

How to configure SMS Trunk in ICTBroadcast ?

ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...

DID Configuration in ICTBroadcast

DID (Direct Inward Dialing) is a service of a local phone company that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system. It was invented as a way to re-use a limited number of physical phone lines to handle calls...

ICTBroadcast Version 4.2 released

We are pleased to announce the release of ICTBroadcast version Version 4.2 with advanced features such as a powerful webrtc agent dashboard, manual dialing, preview dialing, agent interaction and business automation, and IVR studio enhancements. Now ICTBroadcast is a...

Powerful Graphical Reports in ICTBroadcast

ICTBroadcast is a multi-tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email, and Fax broadcasting. ICTBroadcast has a very powerful feature of real-time graphical reports. These reports can be found in summarized form as...

Support multiple audio file formats like wav, gsm etc

The recording is an area where user will upload recordings or audio files. These files could be messages, survey questions, introductory messages,s, etc. If the user doesn't have recordings. Don't worry, the system also provides users with TTS (text-to-speech)...

How to create Email Templates for Email Campaign

ICTBroadcast users can create various email templates for email broadcasting campaigns. Email template is a sample email text where the user can provide the subject of the email, email body, alternate email body (optionally for receivers who don't have HTML support),...

Multi-Service Billing | Voice Broadcasting Software

ICTBroadcast has an integrated prepaid billing system and allows real-time control of calls and campaigns according to available funds. REST-based API takes billing and payments to next level by binding ICTBroadcast to a third party web portal. Learn more about...

Multi-tenant platform for Enterprise / Service Providers / ITSP

ICTBroadcast service provider (SP) edition has all the features of enterprise-grade software for its customers who want to become Internet Telephony Service Providers (ITSPs) and want to provide their own broadcasting services (such as voice, SMS, fax, and email) to...

Interactive email marketing through ICTBroadcast

In ICTBroadcast, broadcast users can customize messages for SMS and Email campaigns, users can use the following tokens in their message. [campaign:callerid] [campaign:callerid_name] [contact:first_name] [contact:last_name] [contact:phone] [contact:email]...

Live Monitoring | Real time billing reporting

ICTBroadcast provides a complete call tracking and monitoring system. Admin can monitor active users load, live calls, and gateway loads, as well as system and campaign statistics. Learn more about ICTBroadcast Call tracking is an important feature that can allow you...

Scalable Auto Dialer | Voice Broadcasting Software

ICTBroadcast is a scalable autodialer that is capable to blast thousand of concurrent channels enabling you to convey your message to millions of people around the globe within no time. Learn more about ICTBroadcast ICTBroadcast handles all the complexities of a large...

Covid-19 Vaccine Appointment Reminder with ICTBroadcast

It may be very difficult to set up appointment reminder settings based on the type of Covid-19 Vaccine appointment and how far in advance you want to send your patient a reminder. But in ICTBroadcast it is very easy to setting-up the Covid-19 vaccine appointment...

Multi-tenant platform for Enterprise / Service Providers / ITSP

ICTBroadcast service provider (SP) edition has all the features of enterprise-grade software for its customers who want to become Internet Telephony Service Providers (ITSPs) and want to provide their own broadcasting services (such as voice, SMS, fax, and email) to...