BLOGS

ICTBroadcast consente al suo utente di impostare un ID chiamante personalizzato che modifica l'ID chiamante in uscita in base alla destinazione. Ciò consente agli utenti di essere identificati come se stessero componendo dai loro telefoni personali. Questo potrebbe...

How to prepare Voice Recordings or audio messages to be used in Voice broadcasting or IVR or auto-dialing? Telephony applications require audio or voice recordings in 8khz frequency therefore there is often query how to prepare or create these voice message / audio...

IVR stands for voice interactive response. IVR applications are programs that are programmed to communicate via voice recognition software or telephone keypads with live callers. The IVR system offers a way to bring callers to the right department quicker, instead of...

An ideal customer survey voice would provide a business-wide platform for gathering, evaluating, and acting on feedback. The great news is, the customer's voice affects the entire company, including every unit and every department working together to solve customer...

What is Fax Broadcasting Software? Fax broadcast software is cutting-edge technology that enables organizations to transmit large numbers of faxes to various receivers at the same time. Unlike traditional faxing, which requires sending individual faxes one at a time,...

Looking for a Fax-Broadcasting Platform? Click here, only 2 cents per page How To perform Fax Broadcasting - Marketing Automation Solution Fax broadcasting is an old method of marketing. It is a direct method of communication between organizations. It is an easy and...

Voice broadcasting is a more advanced and powerful approach when compared to Email, Fax, SMS, or other marketing technologies, Voice broadcasting is real-time communication technology and directly engages the customer while other communications technologies do not...

Ringless voicemail or RVM is a communication technique that allows marketing and broadcasting agencies to deliver their message directly into prospects' voicemail boxes without disturbing or even ringing their phones. Generally, it is considered a lawful method of...

White-label software is standard products manufactured for many different businesses by a third-party supplier and rebranded. The company which sells the white-label software will put on it their logo and trademarks on software. ICTBroadcast Auto Dialer White Label...

ICTBroadcast: Advanced Voice Broadcasting Application ICTBroadcast is an advanced voice broadcasting application that supports multiple dialing modes such as predictive dialing, progressive dialing, auto dialing, power dialing, preview, and manual dialing. It also...

Contact Lists can be prepared using the following methods 1. Manually adding contacts First, you need to add a contact group Click Contacts ==> Contact Group ==> Add new groupEnter name of group and select desired regions, countries and destinationsClick Save...

One of the most indispensable telemarketing services, the Press 1 Campaign suits all businesses that need to contact a target list. Press-1 Campaign is also known as Interactive voice broadcasting. Simple to set up, and simple to run. Press-1 Campaign calls a contact...

There are the following four agents' performance/evaluation reports, that can be used by user/admin to check / monitor system progress. Queue Statistics: Live statistics about queues Live Statistics: Live statistics about agents Agent Statistics : Agent activity logs...

A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents. ICT Broadcast has a webphone with incredible features...

Call Queues Call queueing is a concept used in inbound call centers. If the number of calls increases and no agent is available then the system automatically puts the calls in a queue. It is that waiting area of calls where they are put on hold and some music or...

ICTBroadcasting provides different campaigns for different purposes its facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently. There are many campaigns that a user can create. A...