BLOGS
How to configure SMS Trunk in ICTBroadcast ?
ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...
Testing Interactive Voice Broadcasting with External Call Center
ICTBroadcast includes advance and complete inbound and outbound Call Center functionalities with power dialing, inbound dialing, dynamic dialing, press 1, and predictive dialing modes also ICTBroadcast offers rest API to integrate with any third-party application....
ICTBroadcast Version 3.0 Released, The Software for Voice Broadcasting, SMS and Fax Broadcasting
We are pleased to announce the release of ICTBroadcast Version 3.0. ICTBroadcast has developed into a more mature and professional product. It is a sophisticated, high-performance tool, making it the ultimate choice for telemarketers, carriers, and Internet Telecom...
DID Configuration in ICTBroadcast
DID (Direct Inward Dialing) is a service of a local phone company that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system. It was invented as a way to re-use a limited number of physical phone lines to handle calls...
An advance predictive dialer with unified communications support
ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for...
ICTBroadcast Version 4.2 released
We are pleased to announce the release of ICTBroadcast version Version 4.2 with advanced features such as a powerful webrtc agent dashboard, manual dialing, preview dialing, agent interaction and business automation, and IVR studio enhancements. Now ICTBroadcast is a...
How ICTBroadcast can Help in Appointment Scheduling for Covid-19 Vaccination
The COVID-19 pandemic has sparked a surge in digital health, including telemedicine, remote monitoring for chronic diseases, and mobile applications for communication and tracing, as well as safety monitoring in schools and small businesses. The use of telemedicine to...
Powerful Graphical Reports in ICTBroadcast
ICTBroadcast is a multi-tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email, and Fax broadcasting. ICTBroadcast has a very powerful feature of real-time graphical reports. These reports can be found in summarized form as...
How to forward answered calls to External telephone number while doing Interactive Voice Broadcasting Campaign / Press 1 Campaign ?
How to transfer the call to an external number instead of an extension while doing Interactive Voice Broadcasting Campaign / Press 1 Campaign? 1. Click Administration => Agents / Extensions 2, Click on the Edit link of any extension at right-hand side 3. Select...
Version 3.4 of ICTBroadcast with additional features and bug fixes is released
We are pleased to announce that ICTBroadcast Version 3.4 with additional features and bug fixes is released. The new release contains features such as VoIP Trunk testing, GUI log management interface, Hard disk usage graph added into the dashboard, Backup module, GUI...
Support multiple audio file formats like wav, gsm etc
The recording is an area where user will upload recordings or audio files. These files could be messages, survey questions, introductory messages,s, etc. If the user doesn't have recordings. Don't worry, the system also provides users with TTS (text-to-speech)...
How to create Email Templates for Email Campaign
ICTBroadcast users can create various email templates for email broadcasting campaigns. Email template is a sample email text where the user can provide the subject of the email, email body, alternate email body (optionally for receivers who don't have HTML support),...
Integration of ICTBroadcast autodialer with Vtiger CRM to run campaigns directly from Vtiger CRM.
Recently we have successfully integrated Vtiger CRM with ICTBroadcast using REST API of ICTBroadcast, the unified autodialer software. The said integration enables the user to communicate directly with his contacts/customers directly from (CRM), either using general...
Multi-Service Billing | Voice Broadcasting Software
Overview : ICTBroadcast has an integrated prepaid billing system and allows real-time control of calls and campaigns according to available funds. REST-based API takes billing and payments to next level by binding ICTBroadcast to a third party web portal.ICTBroadcast...
Email Campaign | Voice, SMS, Fax And Email Campaign | Unified Communication
Now you can choose your target communication medium from a range of Voice, SMS, Fax, and Email. There is no need to look for a separate platform for Email campaigns. Everything is bundled into a single software package. Learn more about ICTBroadcast Learn more about...
Technical Details of different packages offered by ICTBroadcast Service Provider Edition, A turnkey software solution
ICTBroadcast Service Provider Edition is a scalable autodialer with billing and routing. It uses open-source Asterisk PBX as its back-end. ICTBroadcast Service Provider Edition can be scaled to multiple nodes of Asterisk PBX. So this also eliminates the bottleneck of...
Interactive email marketing through ICTBroadcast
In ICTBroadcast, broadcast users can customize messages for SMS and Email campaigns, users can use the following tokens in their message. [campaign:callerid] [campaign:callerid_name] [contact:first_name] [contact:last_name] [contact:phone] [contact:email]...
How to transfer answered calls to queue of External Call Centre ?
Interactive voice broadcasting is the latest trend in the telemarketing industry, In interactive voice broadcasting, the voice message is played to call recipients, and recipients are asked to press a selected key if they like to directly communicate with support...
Scalable Auto Dialer | Voice Broadcasting Software
ICTBroadcast is a scalable autodialer that is capable to blast thousand of concurrent channels enabling you to convey your message to millions of people around the globe within no time. Learn more about ICTBroadcast ICTBroadcast handles all the complexities of a large...
Version 3.3 of ICTBroadcast with additional features and bug fixes is released
We are pleased to announce that ICTBroadcast Version 3.3 with additional features and bug fixes is released. The new release contains bug fixes in CDR reports, role management, time-based restriction to start a campaign, auto-concurrent channel decrease on low...