BLOGS
ICTAdmin’s blog
ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new...
How ICTBroadcast’s latest released agent panel will help you
ICTBroadcast introduces another impressive call center tool that automates the business processes of call centers by providing a WebRTC based Agent panel. WebRTC (Web Real-Time Communications) It is cutting-edge technology and norm that is very exciting, strong, and...
Direct Inward Dialing And ICTBroadcast
Direct Inward Dialing (DID) is provided by telco companies which allows outside caller/customer to directly connect with a company inside the sales team through Private Branch Exchange(PBX). DID is a direct method of marketing, PBX consist of one or more DIDs number...
What Is Virtual PBX
Virtual PBX is a hosted communication service provider that pioneered the type of private branch exchange (PBX) technology. It transmits calls over the internet as data without the headache of on-site PBX. Virtual PBX is a comprehensive cost-effective VoIP telephone...
Call Center in Healthcare 2021
Call center software for healthcare is best for organizations that are interested in using ICT as a stand-alone phone service or want advanced call management features like call queue management and performance monitoring tools. Schedule your free trial or get a free...
What is a Predictive Dialer and how Predictive Dialer works?
You're wasting precious time, money, and effort if your agents are still manually dialing numbers from a list. Nowadays, the power of a predictive caller relies on customer service call centers, debt collection teams, sales teams, market research firms, and...
Unified Communication And ICTBroadcast
Unified Communication is an integrated communication system it consists of a wide range of applications and technologies which control a single communication platform. Unified Communication supports real-time communications like Video conferencing, instant messaging,...
ICTBroadcast unified communications autodialer and predictive dialer Version 4.1 released
Pleased to announce the release of ICTBroadcast Version 4.1 with the following new features Advance WebRTC based agent panel introduced with call disposition support Click to dial feature added in agent panel IVR Studio transfer app enhanced with action on failed...
Free License of ICTBroadcast Enterprise Edition
Register today for a free ICTBroadcast Enterprise Edition License!! We are pleased to offer this great opportunity for you to avail. Absolutely free ICTBraodcast Enterprise Edition Licenses HURRY!! Before it's too late and none is left because THE STOCK IS LIMITED!...
Agent module in ICTBroadcast
Agents This is the same as the previous extension number that any agent can register on some software phone. However, due to the introduction of call center-related features, some changes have also been made to this type of extension. New features of this type of...
Set Up Call Queue in ICTBroadcast
To set up a queue for your call center following are the steps: Create Queue Login to ictbroadcast as admin/user select the main menu Administration select the sub menu Agent/Extension and click on it after that click on new agent button from top right corner...
How to translate ICTBroadcast into other language ?
ICTBroadcast support multi-language and already have the capability to switch to any of existing language however if some user does not found his language of choice, he can write his own translation file to implement translation in ICTBroadcast ICTBroadcast support...
ICTBroadcast User Portal Documentation
Table of Contents 1. Overview 2. Dashboard 2.1.System status 2.2.Campaign Statistics 3. Campaigns 3.1.Campaign Management 3.1.1.Add New Campaign 3.1.2.Voice => Message Campaign 3.1.3.Voice => Agent Campaign 3.1.4.Voice => Interactive Campaign 3.1.5.Voice...
Multilingual Support | Multilingual Auto Dialer Software
ICTBroadcast supports multiple languages and switching between different languages is possible with a single click. Hence, It is a complete Multilingual Auto Dialer Software. The built-in installer comes up with 11 widely used languages. More languages can be added...
How to Choose best Power Dialer Software and Things to know about a Power Dialer
The world of marketing has changed dramatically in the last year, but the good news is that, throughout the pandemic, it is still going forward. New times, however, necessitate new sales tools, particularly if you've recently moved to a remote work environment. For...
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The basics of a Contact Center Managment system .
Contact Center is a central place of communication for an organization to communicate globally and telemarketing its products along with providing call center and support services to its customers. Contact Center is a business division with an organization that...
How agents can register with System ?
Agents can be registered with ICTBroadcast system remotly using either softphone or IP Phone by using extension number , extension password and ICTBroadcast Ip address as proxy / registrar / domain Free Softphone from zoiper or xlite are recommended to register with...
Integeration of ICTBRoadcast auto dialer with EspoCRM to run campaigns directly from EspoCRM.
ICTBroadcast Autodialer Application offers a full suite of telemarketing campaigns like Voice broadcasting, Fax broadcasting, SMS messaging, Survey and Polling, Appointment reminder, Press 1 campaign, Interactive Campaign, Inbound campaigns also offers REST API's to...
Integration Of ICTBRoadcast With WHMCS
About ICTBroadcast ICTBroadcast is a broadcasting web based autodialer software solution.It broadcast voice sms fax and email.It is suitable for large and medium size businesses and also suitable for service provider.Service provider edition of ICTBroadcast provide...