BLOGS
CRM Integration with CTI | Asterisk and CRM integration | CRM integration with Voip
A CRM (Custom Relationship Management) is the software that helps you to track all customer information and interactions in one location to follow more leads. ICTBroadcast is a system that can seamlessly integrate CTI with CRM. It brings all this information into one...
Integration of Android Application with ICTBroadcast
Android application for ICTBroadcast allows to create voice recordings, contact groups and also create and run voice campaigns. A screenshot of the main screen is shown below. User of the ICTBroadcast should have a username and password to be identified as...
Inbound telemarketing Campaign
Inbound telemarketing is also known as soft calling is refers to calls made by consumers to the business for assistance, or we can say that call centers that take incoming calls from customers. In inbound telemarketing, campaign agents wait for the calls to come in....
Advantages of Predictive Dialer in Call Center Industry
Predictive dialers always increase agent efficiency. Dropping time can indeed be expensive when it comes to both sales and customer service. Fortunately, call centers are empowered, through automated technology, with a predictive dialing solution. To originate calls...
ICTBROADCAST Auto Dialer Software LICENSE AGREEMENT
ICTBROADCAST LICENSE AGREEMENT THIS SOFTWARE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (WETHER INDIVIDUAL OR ORGANIZATION) AND ICT INNOVATIONS, YOU READ IT CAREFULLY BEFORE USING ICT INNOVATIONS'S SOFTWARE , IT PROVIDES A LICENSE TO USE THE SOFTWARE AND CONTAINS...
Latest News | Voice Broadcasting Software | Unified Auto Dialer Software
OPen Source auto dialer ICTBroadcast Absolutely Free Licenses upto 50 CONCURRENT CHANNELS / Calls, Unified communications autodialer software and call center software . ICT Innovations has decided to offer free licenses of ICTBroadcast upto 50 concurrent channels /...
How to create Extension and queue and set the dialing pace/ratio?
The agents/extension are embedded WebRTC based VoIP phones in which will remain connected to the main server. It is also responsible for inbound and outbound calls, transfer calls as well as sending DTMF. An agent can access contents, contacts from a single...
Real-time Management of the number of concurrent channels in autodialer software
ICTBroadcast offers many impressive features to its users and real-time management of options is one of them. Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...
Terms & Conditions
This is legal agreements between You and ICT Innovations and You agrees with following Terms and Conditions to use ICT Innovations offered services / hosted applications . Following are the abbreviation used in this document ICT: refer to ICT innovation USER: refer to...
ICT Innovations Combines Integrity and Technology to Support Do Not Call Registers
Despite being one of the foremost developers of open-source voice, SMS, fax, and email broadcast software, ICT Innovations remains committed to ensuring that its customers adhere to all national and international regulations regarding cold calling, or “robocalls”. The...
Queue Calls with custom Music On Hold or Pre-recorded message
You may not guess if you have been in a queue or the purpose of queues in the call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed...
Contact Center Features
Following is the list of general Contact Center features: CTI: COMPUTER TELEPHONY INTEGRATION ACD: AUTOMATIC CALL DISTRIBUTOR INTELLIGENT CALL-BACK IVR: INTERACTIVE VOICE RESPONSE UNIVERSAL QUEUING IV: INTERACTIVE VIDEO CALL RECORDING SYSTEMS VOICE BIOMETRICS CMS:...
Data Management | Auto Dialer Data Management And Security
ICTBroadcast manages each user's data, including IVRs, Voice recordings, Fax documents, and SMS messages, separately. Every user has their own data and system settings. Learn more about ICTBroadcast ICTBroadcast is a multi-tenant Voice, SMS & Fax broadcasting...
About Us
Introduction. ICT Innovations is an open source-based solution provider focused to provide various business solutions for Service Providers to find new ways to generate their revenue by offering innovative services Core Values Believe in positive. Committed...
ICTAdmin’s blog
ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new...
How ICTBroadcast’s latest released agent panel will help you
ICTBroadcast introduces another impressive call center tool that automates the business processes of call centers by providing a WebRTC based Agent panel. WebRTC (Web Real-Time Communications) It is cutting-edge technology and norm that is very exciting, strong, and...
Direct Inward Dialing And ICTBroadcast
Direct Inward Dialing (DID) is provided by telco companies which allows outside caller/customer to directly connect with a company inside the sales team through Private Branch Exchange(PBX). DID is a direct method of marketing, PBX consist of one or more DIDs number...
What Is Virtual PBX
Virtual PBX is a hosted communication service provider that pioneered the type of private branch exchange (PBX) technology. It transmits calls over the internet as data without the headache of on-site PBX. Virtual PBX is a comprehensive cost-effective VoIP telephone...
Call Center in Healthcare 2021
Call center software for healthcare is best for organizations that are interested in using ICT as a stand-alone phone service or want advanced call management features like call queue management and performance monitoring tools. Schedule your free trial or get a free...
What is a Predictive Dialer and how Predictive Dialer works?
You're wasting precious time, money, and effort if your agents are still manually dialing numbers from a list. Nowadays, the power of a predictive caller relies on customer service call centers, debt collection teams, sales teams, market research firms, and...