BLOGS

Gartner says conversational AI will cut contact center labor costs by $80 billion in 2026, yet only one in ten agent interactions will be fully automated. Here’s where the savings actually come from.

Fresh results shared at CCW 2026 show proactive welcome calls halve early cancellations. Here’s the data, and how to run the same play with automated outbound campaigns.

An operator-tested look at how predictive dialer software paces calls, filters voicemail, and stays under the 3% abandonment cap in 2026.

The FCC’s 2026 FNPRM proposes rethinking the 3% abandoned-call cap and the 15-second ring rule. Here’s what could change and how to tune your predictive dialer either way.

The FCC’s 2026 onshoring proposal would cap offshore call volume and require country disclosure plus a US transfer right. Here is how to map it to your dialer controls.

The FCC’s 2026 Know Your Customer proposal makes carriers vet every outbound campaign. Here is how to keep your predictive dialer compliant and connecting.

A practical compliance checklist for outbound calling campaigns, covering TCPA consent rules, calling windows, and STIR/SHAKEN call signing.

AI cold calling software automates outbound dialing and qualification so reps spend time only on live, interested prospects. Here is how it works and how to keep it human.

Self-hosted auto dialer software cuts per-agent fees and keeps your call data in-house. Here’s how to pick an affordable, open source dialer.

Cloud call center software runs your calling operations from a remote server without on-premise hardware. Open source options give you the same features as expensive SaaS platforms — without the per-seat fees that kill margins at scale.

REST API is now bundled free with ICTBroadcast SP Edition. Service providers and ITSPs can integrate any CRM or third-party app without paying for a separate addon.

A real estate auto dialer helps agents reach 3-4x more leads per hour. Learn which dialing mode fits your team, TCPA compliance rules, and how to measure ROI.

The best call center software helps your team handle more calls with less effort by routing each caller to the right agent, automating repetitive dialing, and giving supervisors live data to act on. This guide walks through what to look for in 2026 and five platforms...

Asterisk, an open-source unified communication platform, has become a cornerstone in the realm of Voice over IP (VoIP) systems. It serves as a powerful tool for building communication applications, including IP PBX, open-source unified communications platforms, auto...

A 2026 guide to the best auto dialer software for call centers and telemarketing: dialing modes, key features, and a side-by-side look at the top platforms.

AI auto dialer with machine learning answering machine detection, smart call pacing, and predictive algorithms. Reach 3x more live contacts. Book a demo today.

Looking for a Voicent alternative that handles more than voice? Discover why businesses choose ICTBroadcast for multi-channel outreach, self-hosted flexibility, and lower total cost.

Deploy AI voice agents that handle thousands of outbound calls autonomously. ICTBroadcast’s AI dialer integrates conversational AI, predictive dialing, and CRM workflows. Free trial available.