BLOGS
how add new rate plans – video tutorial
https://youtu.be/DOUxGDL7dOc
how add new destinations setup billing – video tutorial
https://youtu.be/47-uGnC7aIw?list=PLVecdyPmKbvwPr1Cu8--tOy_6_yx-1wXl
Empower your business using the integration of Dialog Flow with ICTBroadCast auto dialer software
Dialog flow is a simple, to the point and highly scalable inbound telemarketing tool. It is a software that integrates with ICTBroadcast auto dialer software, which allows companies to create more personalized calls. Dialog flow allows you to offer customizable...
How to add Agents / Extensions – Video Tutorial
Youtube: Vimeo: Create Agent Extensions In ICTBroadcast from Kashif Majeed on Vimeo. Agent Extensions in ICTBroadcast To create an Agent extension in the ICTBroadcast Go to the Administration Main menu and then click on the Agents Extensions menu and then click on the...
How to create a New Agent Campaign – Video Tutorial
Youtube: Vimeo: Agent Campaign In ICTBroadcast from Kashif Majeed on Vimeo.
ICTBroadcast auto dialer integration with Google DialogFlow, Deploy Artificial intelligence in your business.
ICTBroadcast auto dialer integration with Google DialogFlow. Google Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into smart application, bot, interactive voice response system, and so on. Using Dialogflow, we can provide new and engaging ways for users to interact with your product.
Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module
##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...
Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module
##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...
How to add a new Rates – Video Tutorial
Frequently Asked Questions
ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software
We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new additions / features introduced in ICTBroadcast Version 4.3 Three level user account supported....
ICTBroadcast automated dialling, Using REST based APIs to automate your business process
ICTBroadcast uses REST based API to ensure communication and automation between our products and third party applications is a seamless and simple process. Customers can make the most of third party applications without compromising the quality of service ICTBroadcast...
How agents can register with System ?
Agents can be registered with ICTBroadcast system remotly using either softphone or IP Phone by using extension number , extension password and ICTBroadcast Ip address as proxy / registrar / domain Free Softphone from zoiper or xlite are recommended to register with...
Soporte HLR en el marcador automático ICTBroadcast, el software de transmisión de voz
Forward to agent on answer without playing IVR
only for testing
Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module
##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...
ICTBroadcast Server Provide Admin Guide
ICTBroadcast SP Edition Version: 4 Last Updated: 20/08/2019 By: ICT broadcast Email: info@ictbroadcast.com Administration Guide Thank you for purchasing ICTbroadcast. If you have any questions that are beyond the scope of this help file, please feel free to email via...
ICTBroadcast Trial Version Absolutely Free, Unified autodialer software and Voice broadcasting app
ICT Innovations has decided to offer free version of ICTBroadcast with 2 channel for one month. Now just download and install ICTBroadcast and then get free license key for one month Free trial version is suitable for individuals as well as small and medium businesses...
User Guide of ICTBroadcast Service Provide Edition
ICTbroadcast SP Edition Version: 4 Last Updated: 20/08/2019 By: ICT Broadcast Email: info@ictbroadcast.com User Guide Thank you for purchasing ICTbroadcast. If you have any questions that are beyond the scope of this help file, please feel free to email via contact...
Smart Auto Dialer Software: Automatische Anwendung für das Telefonieren
ICTBroadcast ist eine Smart Predictive Auto Dialer-Software , die alle Funktionen und integrierten Funktionen zur Verarbeitung mehrerer gleichzeitiger automatischer Anrufe, zum Abspielen aufgezeichneter Nachrichtenansagen und zum Weiterleiten von Anrufen enthält...
ICTBroadcast Admin Portal Documentation
Table of Contents 1. Overview 2. Roles 2.1.Administrator 2.2.User 3. Dashboard 3.1.Active Users 3.2.System status 3.3.Campaign Statistics 4. Campaigns 4.1.Campaign Management 4.1.1.Add New Campaign 4.1.2.Voice => Message Campaign 4.1.3.Voice => Agent Campaign...
How to prepare and add contacts – Video Tutorial
Youtube: Vimeo: How to prepare contact list in ICTBroadcast from Kashif Majeed on Vimeo.
How to add a new Rates – Video Tutorial
Youtube: Vimeo: How to create a new rate in ICTBroadcast from Kashif Majeed on Vimeo.
ICTBroadcast IVR Designer /IVR Studio / interactive Call flow Builder tutorial
This tutorial will show you how to build custom IVR / call flows using ICTBroadcast's Interactives call flow builder called IVR Designer. This Call flow builder / IVR Designer will be used to create simple IVR to more complex custom IVR's using simple drag and drop...
Monitor System Statistics Real time, User Campaigns, Channel Usage, And Campaign Statistics
Monitoring system statistics, user campaigns, channel usage, and campaign statistics is fast, efficient, and streamlined. We combined all monitoring needs in one place, allowing Admin to monitor overall system resources, including node, user, and campaign statistics....
Contact Information
Contact Person: Tahir Almas Email: tahir@ictinnovations.com, sales@ictinnovations.com Skype: ictinnovations Sales ticket Submit ticket Website: ICT Innovations Address: ICT Innovations Multan 60000, Punjab, Pakistan.
How to setup billing/rate plan in ICTBroadcast?
ICTBroadcast has an integrated billing system and allows real-time control of calls and campaigns according to available funds. To set billing/rate-plan following steps are listed below: Regions There is a list of regions available in the system if you need to add a...
Modify Running Campaign | Change Custom Caller ID, Max Call Duration, Campaign Schedule
You can stop, start, edit and modify a running campaign more easily than ever before. ICTBroadcast also offers "Edit as New" feature to create new campaigns from already completed campaigns. Learn more about ICTBroadcast This feature allows you to modify any of the...
ICTBroadcast How it works
Deployment Scenarios ICTBroadcast platform can be used in following scenarios Simple Voice Broadcasting Interactive Voice Broadcasting / Smart Predictive Dialler Agent supported Campaigns Survey / Polls Campaign Inbound Voice Campaigns SMS Broadcasting Fax...
Advance Predictive Dialer with Unified Communications Support
ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for...
How to add a new Routes – Video Tutorial
Youtube: Vimeo: How to create new routes in ICTBroadcast from Kashif Majeed on Vimeo.
Robocalling | Cold calling | Robo Dialling | Cold Dialling
Auto dialer is a software that is capable of calling thousand of calls from a contact list or database .It is also called automatic dialer. Using a software and a modem a computer can be programmed automatically to dial a list of numbers. Auto dialers not only dial...
How to troubleshoot your provider
If trunk successfully configured but calls still failing then you need to confirm following parameters 1. Caller ID Do gateway / provider impose any caller id format / pattern or require some fixed caller id, If so what is it ? 2. Dialing Prefix Do you need to prefix...
How to add new voice recording – Video Tutorial
Youtube: Vimeo: How to create Recording In ICTBroadcast from Kashif Majeed on Vimeo.
How to configure SMS Trunk in ICTBroadcast ?
ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...
Custom Variables | Custom Tokens | IVR Applications
Tokens are variables that replace their value dynamically while the campaign is running. Tokens have predefined way to use. IVR applications, SMS messages, and Email templates allows you to enter or select tokens. Learn more about ICTBroadcast ICTBroadcast has a...
Set up, Configure, and Run multiple campaigns simultaneously
Where ICTBroadcast offers us many brilliant features, running multiple campaigns is one of the most likeable feature. You can run more than one campaign and save your time. The first step for this is to Set up the campaigns. You need to login to your your account and...
How to setup Recording studio so that user can record their voice messages directly through phone ?
Recording Studio ============ DIDs Administration ============== 1. Add new DID's 2. Select [System] as "Assigned to" and select [Recording Studio] against "usage" and save it 3.Publish these DID at your website or Email these DID's to update users to use these DID's...
How to use ICTBroadcast for local prefixes and international prefixes?
By default ICTBroadcast is configured on international prefix format. So admin don't have to do anything if he/she wants to use international prefixes. All the regions, countries and destinations are already created. However, If admin decides to use ICTBroadcast only...
When a survey campaign start it asks a number of questions from the customer that they can respond to by using their telephone keypad?
Inbound survey campaigns, campaigns start and keep running in listening mode whenever a customer calls, survey campaign gets activated itself and start playing the pre-configured recordings/questions and saves the customer responses accordingly and prepare reports for...
What are ICTBroadcast Software edition available ?
ICTBRoadcast software is available in following editions 1. ICTBroadcast Enterprise Edition ICTBRoadcast Enterprise Edition is suitable for SMBs and Enterprisers with multiple users of system for their own telemarketing and mass communications needs like mass...
School Notifications
ICTBroadacst can be implemented in many fields and Schools is one of those places where it is needed the most as it has Message campaign,Survey campaign, Email campaign,IVR Campaign, Appointment campaign that can be used for schools. Normally school administrations...
Autodialer Survey Software Benefits And Features
The survey is the best choice for businesses to know public views and suggestions about their product and services. It is an important tool for large and small organizations. It provides helps to perform market research and provide valuable data about the target...
ICTBroadcast Videos Tutorials
Video Tutorials How to add new user How to add payment to user accounts How to add a new SMS Message How to add new voice recording How to add Agents / Extensions How to add Gateway How to prepare and add contacts How To Create a new (Voice) Message Campaign How to...
Mass Communications or Notifications
ICTBroadcast has a very large scope and it can be implemented in any field which requires interacting and delivering messages to a large group of people like TV Channels or Newspaper offices. Mostly they are comprised of a large quantity of people. They have different...
How to create Fax Campaign in ICTBroadcast
Fax campaign creation is not an issue with ICTBroadcast , User can run multiple fax campaigns with no issue
How ICTBroadcast Predictive dialler works
ICTBroadcast released predictive dialing support in year 2019 and it was needed to efficiently use the broadcasting and communications technologies , With predictive dialing mode set, ICTBroadcast automatically predict and dial required number of concurrent calls to...
How To Create a new IVR Campaign – Video Tutorial
Youtube: Vimeo: How to create IVR campaign in ICTBroadcast from Kashif Majeed on Vimeo.
Political Voice Broadcasting: An Effective Way to Deliver your Message to Voters
What is Voice Broadcasting? Voice broadcasting is actually a way to communicate with a large number of people. This can include broadcasting messages through calls to thousands of people. This technology of voice broadcasting works on small as well as large scale; for...
ICTBroadcast, Creating dynamic messages with auto dialer and custom tokens
One of the many benefits of running the ICTBroadcast system for an SME is the flexibility and degree of personalization that the system allows. Dynamic messages can be programmed to run via the auto-dialer during a campaign tailored to your existing client database or...
Use ICTBroadcast Telemarketing Software To Grow Business
Telemarketing Software offers a distinct new way to target sales and reduce telemarketing challenges by offering a specific combination of capabilities that provide important benefits. No matter whether you are a sales company telemarketing Agency, contact...
Agent module in ICTBroadcast
Agents It is the same as the previous extension that any agent can register on some softphone. However, because of the introduction of call center related features, some modification has also been made to this type of the extension. The new features of this extension...
How to Launch ICTBroadcast Predictive Campaign ?
Here you will find out how you can start predictive dialing. The following are steps that should be completed before launching a campaign with predictive dialer capabilities. Steps to launch a campaign (For Admin) Steps required to start a predictive campaign Create...
ICTBroadcast Integration With SugarCRM and Vtiger
ICTBroadcast is a marketing and broadcasting autodialer software solution. ICTBroadcast use open source asterisk gateway in back end. ICTBroadcast is a unified broadcasting communication software solution, it broadcast sms , voice, email and fax. ICTBroadcast support...
Latest News | Voice Broadcasting Software | Unified Auto Dialer Software
ICTBroadcast Version 4.2 released Read More Covid-19 Vaccine Appointment Reminder with ICTBroadcast Read More Call Center in Healthcare 2021 Read More Free License of ICTBroadcast Enterprise Edition Note: The said offer has been expired meanwhile please check the free...
What is a Predictive Dialer and how Predictive Dialer works?
You're wasting precious time, money, and effort if your agents are still manually dialing numbers from a list. Nowadays, the power of a predictive caller relies on customer service call centers, debt collection teams, sales teams, market research firms, and...
Multiple Trunks | Multiple SIP Trunk Support | Multiple VoIP Gateway Support
ICTBroadcast supports multiple trunks at a time. Each campaign can use more than one trunk concurrently. If a trunk is working to full capacity then the remaining trunks will be used as necessary. Learn more about ICTBroadcast ICTBroadcast has excellent support for...
How to add more numbers in ICTBroadcast?
ICTBroadcast facilitates their users to add extra contact details as per requirement. There are simple steps are listed below to add more fields: Navigate to the campaign's main menu, then click on campaign default settings. Click on the contact option on-page, it...
ICTBroadcast integration with remote applications
ICTBroadcast integration with remote applications Integration feature enable ICTBroadcast users to configure campaigns to post or send call related events to remote systems or applications. ICTBroadcast can use 3rd party APIs to communicate with remote system. Users...
How to configure SMS Trunk in ICTBroadcast?
ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...
Real-time Control of campaigns using pause and start buttons
ICT Broadcast has different broadcasting campaigns each targeting your telemarketing needs. These broadcasting campaigns make it a complete unified broadcasting platform Management of Campaigns is this much easy than having only basic knowledge of the computer one can...
White Label and Multi tenant Auto Dialer Software
White-label software is standard products manufactured for many different businesses by a third-party supplier and rebranded. The company which sells the white-label software will put on it their logo and trademarks on software. ICTBroadcast Auto Dialer White Label...
How to Configure Inbound IVR Support in ICTBroadcast?
There are many features and campaigns offered by ICTBroadcast and inbound IVR is one of them. IVR campaign dials number from the contact list, on an answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live...
Do i need to install Asterisk after installing ictbroadcast on my server?
Asterisk and other packages are also installed, if you have installed ICTBroadacst on your server via RPM.
Security Features in ICTBroadcast
Following are the security features provided by ICTBroadcast : Fail2BanFail2ban support is added for asterisk and ssh. It scans log files (e.g. /var/log/apache/error_log) and bans IPs that show malicious signs such as too many password failures, seeking for exploits,...
ICTBroadcast EnterPrise Edition Admin Guide
ICTBroadcast Enterprise Edition Admin Guide
Security measures taken to protect ICTBroadcast setup from hackers
sip based networks are always vulnerable to hacking and there need proper security measures to make sip setups secure from external attacks and hacking to make the organization more secure and stable and save them from loss, We have taken all security measures to...
FAQ
What is the difference between ICTBroadcast Service Provider Edition and ICTBroadcast Enterprise Edition? ICTBroadcast Enterprise Edition is best for organizations interested in mass communications either marketing their products and services or communicating with...
Addition de module d’agent dans ICTBroadcast
Addition de module d'agent dans ICTBroadcast Read moreabout Addition de module d'agent dans ICTBroadcast Integeration of ICTBRoadcast auto dialer with SalesForce CRM to run voice , fax or SMS campaigns using SalesForce CRM contacts Salesforce CRM is an award-winning...
ICTBroadcast Enterprise Life Time License For USD 20 Only
Complete Call center & Telemarketing Software for USD 20 We are offering a huge discount on all one-time ICTBroadcast Licenses with the latest auto dialing features such as WebRTC based webphone for agents, IVR Studio, SMS, Email, Fax, and Voice-based auto dialer...
How to setup ICTBroadcast to broadcast telephone calls or SMS Messages to GSM Networks / Mobile numbers
We do offer two editions of ICTBroadcast as discussed below: ICTBroadcast Enterprize Edition ICTBroadcast Service Provider (SP) Edition 1. ICTBroadcast Enterprize Edition suitable for enterprises and organizations for their own marketing and mass communications needs....
Do you have any installer for windows
n I install this software in windows? Do you have any installers for windows installation? No ,only linux / centos 7.x supported. Operating System CentOS 6.x or CentOS 7.x with ssh root access. Once we install it on the centos 7. x server, anyone can access and use it...
Voice recorded Feedback support in automatic voice based Survey Campaigns in ICTBroadcast autodialer software
Voice recorded Feedback support in Survey Campaign Survey campaign enables you to run automatic voice-based surveys asking recipients multiple questions ( pre recorded ) , to which they respond by pressing digits on their telephone keypad. Voice feedback feature in...
How ICTBroadcast Prefix Matching System Works ?
ICTBroadcast Service Provider Edition has advance multi service billing system , It manages user payments, routing , rating How ICTBroadcast do prefix matching ? ICTBroadcast routing works with country + area or network prefix by prefix matching say we have following...
Do i need addons if only one person wants to use sms voice email fax blasting?
Addons are modules that will extend/add new features to existing ICTBroadcast installation. You can fax and voice broadcast without buying any additional addon but for Email, SMS, Appointment, Inbound and Survey support you have to buy additional modules. Read more...
Blogs
ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new...
Advantages Of Cloud Based Call Center
The cloud call center is also known as hosted call center, virtual call center, and call center as a service. It is hosted on a cloud rather than on a host site. It is a network-based solution, provider of the call center takes all headache of equipment, maintenance...
Contact Information
Contact Person: Tahir Almas Email: tahir@ictinnovations.com, sales@ictinnovations.com Skype: ictinnovations Sales ticket Submit a ticket Website: ICT Innovations Address: ICT Innovations Multan 60000, Punjab, Pakistan.
Use Custom Token For Personalized Communication
ICTBroadcast is in one marketing software solution. It is suitable for individual, small, medium, and large types of organizations. It enables individuals and organizations to utilize personalized communication by using strong custom tokens in the...
ICTBroadcast, the unified auto dialer compliant with Telephone Consumer Protection Act of 1991
The ICTBroadcast multi-tenant unified communications package is a powerful telemarketing suite that can dramatically enhance an SME’s capacity to boost efficiency or promote a product. However, the misuse of the product - or any other telemarketing solution - can...
CRM Integration with CTI | Asterisk and CRM integration | CRM integration with Voip
A CRM (Custom Relationship Management) is the software that helps you to track all customer information and interactions in one location to follow more leads. ICTBroadcast is a system that can seamlessly integrate CTI with CRM. It brings all this information into one...
Integration of Android Application with ICTBroadcast
Android application for ICTBroadcast allows to create voice recordings, contact groups and also create and run voice campaigns. A screenshot of the main screen is shown below. User of the ICTBroadcast should have a username and password to be identified as...
Inbound telemarketing Campaign
Inbound telemarketing is also known as soft calling is refers to calls made by consumers to the business for assistance, or we can say that call centers that take incoming calls from customers. In inbound telemarketing, campaign agents wait for the calls to come in....
Advantages of Predictive Dialer in Call Center Industry
Predictive dialers always increase agent efficiency. Dropping time can indeed be expensive when it comes to both sales and customer service. Fortunately, call centers are empowered, through automated technology, with a predictive dialing solution. To originate calls...
Integeration of ICTBRoadcast auto dialer with SalesForce CRM to run voice , fax or SMS campaigns using SalesForce CRM contacts
Salesforce CRM is an award-winning solution created by Salesforce as part of its extensive sales and marketing solutions under the Salesforce brand including separate systems for analytics, marketing, service, and community cloud. As a CRM, the software helps you to...
Call Throttling | Real time management of concurrent calls | Voice Broadcasting Software
ICTBroadcast features a complete call throttling mechanism. You can set a number of channels in terms of campaign, user, trunk, and node. It is also possible to increase and decrease concurrent channels limits for active campaigns in real-time. Learn more about...
ICTBROADCAST LICENSE AGREEMENT
ICTBROADCAST LICENSE AGREEMENT THIS SOFTWARE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (WETHER INDIVIDUAL OR ORGANIZATION) AND ICT INNOVATIONS, YOU READ IT CAREFULLY BEFORE USING ICT INNOVATIONS'S SOFTWARE , IT PROVIDES A LICENSE TO USE THE SOFTWARE AND CONTAINS...
Latest News | Voice Broadcasting Software | Unified Auto Dialer Software
ICTBroadcast Trial Version Absolutely Free, Unified autodialer software and Voice broadcasting app ICT Innovations has decided to offer free version of ICTBroadcast with 2 channel for one month!. Yes, that means there will be no one month limitation on ICTBroadcast...
How to create Extension and queue and set the dialing pace/ratio?
The agents/extension are embedded WebRTC based VoIP phones in which will remain connected to the main server. It is also responsible for inbound and outbound calls, transfer calls as well as sending DTMF. An agent can access contents, contacts from a single...
How to add Gateway – Video Tutorial
Youtube: Vimeo: How to create a new gateway in ICTBroadcast from Kashif Majeed on Vimeo.
How to Create inbound DIDs – Video Tutorial
Youtube: Vimeo:
Real-time Management of the number of concurrent channels in autodialer software
ICTBroadcast offers many impressive features to its users and real-time management of options is one of them. Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...
Terms & Conditions
This is legal agreements between You and ICT Innovations and You agrees with following Terms and Conditions to use ICT Innovations offered services / hosted applications . Following are the abbreviation used in this document ICT: refer to ICT innovation USER: refer to...
How To Create a new (Voice) Message Campaign – Video Tutorial
Youtube: Vimeo: How to create a new massage campaign in ICTBroadcast from Kashif Majeed on Vimeo.
ICT Innovations Combines Integrity and Technology to Support Do Not Call Registers
Despite being one of the foremost developers of open-source voice, SMS, fax, and email broadcast software, ICT Innovations remains committed to ensuring that its customers adhere to all national and international regulations regarding cold calling, or “robocalls”. The...
Queue Calls with custom Music On Hold or Pre-recorded message
You may not guess if you have been in a queue or the purpose of queues in the call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed...
How to add a new SMS Message – Video Tutorial
Youtube: Vimeo: How to sms in ICTBroadcast. from Kashif Majeed on Vimeo.
Contact Center Features
Following is the list of general Contact Center features: CTI: COMPUTER TELEPHONY INTEGRATION ACD: AUTOMATIC CALL DISTRIBUTOR INTELLIGENT CALL-BACK IVR: INTERACTIVE VOICE RESPONSE UNIVERSAL QUEUING IV: INTERACTIVE VIDEO CALL RECORDING SYSTEMS VOICE BIOMETRICS CMS:...
How to setup new survey campaign – Video Tutorial
Youtube: ICTBroadcast Survey Campaign from Kashif Majeed on Vimeo. Vimeo: Smart Inbound Call Center Automated voice-based survey campaign.