BLOGS

##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...

##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...

We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new additions / features introduced in ICTBroadcast Version 4.3 Three level user account supported....

ICTBroadcast uses REST based API to ensure communication and automation between our products and third party applications is a seamless and simple process. Customers can make the most of third party applications without compromising the quality of service ICTBroadcast...

Agents can be registered with ICTBroadcast system remotly using either softphone or IP Phone by using extension number , extension password and ICTBroadcast Ip address as proxy / registrar / domain Free Softphone from zoiper or xlite are recommended to register with...

ICT Innovations has decided to offer free version of ICTBroadcast with 2 channel for one month. Now just download and install ICTBroadcast and then get free license key for one month Free trial version is suitable for individuals as well as small and medium businesses...

ICTbroadcast SP Edition Version: 4 Last Updated: 20/08/2019 By: ICT Broadcast Email: info@ictbroadcast.com User Guide Thank you for purchasing ICTbroadcast. If you have any questions that are beyond the scope of this help file, please feel free to email via contact...

Contact Person: Tahir Almas Email: tahir@ictinnovations.com, sales@ictinnovations.com Skype: ictinnovations Sales ticket Submit ticket Website: ICT Innovations Address: ICT Innovations Multan 60000, Punjab, Pakistan.

You can stop, start, edit and modify a running campaign more easily than ever before. ICTBroadcast also offers "Edit as New" feature to create new campaigns from already completed campaigns. Learn more about ICTBroadcast This feature allows you to modify any of the...

Deployment Scenarios ICTBroadcast platform can be used in following scenarios Simple Voice Broadcasting Interactive Voice Broadcasting / Smart Predictive Dialler Agent supported Campaigns Survey / Polls Campaign Inbound Voice Campaigns SMS Broadcasting Fax...

ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for...

Auto dialer is a software that is capable of calling thousand of calls from a contact list or database .It is also called automatic dialer. Using a software and a modem a computer can be programmed automatically to dial a list of numbers. Auto dialers not only dial...

If trunk successfully configured but calls still failing then you need to confirm following parameters 1. Caller ID Do gateway / provider impose any caller id format / pattern or require some fixed caller id, If so what is it ? 2. Dialing Prefix Do you need to prefix...

ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...

Tokens are variables that replace their value dynamically while the campaign is running. Tokens have predefined way to use. IVR applications, SMS messages, and Email templates allows you to enter or select tokens. Learn more about ICTBroadcast ICTBroadcast has a...

Where ICTBroadcast offers us many brilliant features, running multiple campaigns is one of the most likeable feature. You can run more than one campaign and save your time. The first step for this is to Set up the campaigns. You need to login to your your account and...

Inbound survey campaigns, campaigns start and keep running in listening mode whenever a customer calls, survey campaign gets activated itself and start playing the pre-configured recordings/questions and saves the customer responses accordingly and prepare reports for...

ICTBroadacst can be implemented in many fields and Schools is one of those places where it is needed the most as it has Message campaign,Survey campaign, Email campaign,IVR Campaign, Appointment campaign that can be used for schools. Normally school administrations...

The survey is the best choice for businesses to know public views and suggestions about their product and services. It is an important tool for large and small organizations. It provides helps to perform market research and provide valuable data about the target...

ICTBroadcast has a very large scope and it can be implemented in any field which requires interacting and delivering messages to a large group of people like TV Channels or Newspaper offices. Mostly they are comprised of a large quantity of people. They have different...

One of the many benefits of running the ICTBroadcast system for an SME is the flexibility and degree of personalization that the system allows. Dynamic messages can be programmed to run via the auto-dialer during a campaign tailored to your existing client database or...

Telemarketing Software offers a distinct new way to target sales and reduce telemarketing challenges by offering a specific combination of capabilities that provide important benefits. No matter whether you are a sales company telemarketing Agency, contact...

ICTBroadcast is a marketing and broadcasting autodialer software solution. ICTBroadcast use open source asterisk gateway in back end. ICTBroadcast is a unified broadcasting communication software solution, it broadcast sms , voice, email and fax. ICTBroadcast support...

ICTBroadcast Version 4.2 released Read More Covid-19 Vaccine Appointment Reminder with ICTBroadcast Read More Call Center in Healthcare 2021 Read More Free License of ICTBroadcast Enterprise Edition Note: The said offer has been expired meanwhile please check the free...

ICTBroadcast supports multiple trunks at a time. Each campaign can use more than one trunk concurrently. If a trunk is working to full capacity then the remaining trunks will be used as necessary. Learn more about ICTBroadcast ICTBroadcast has excellent support for...

ICTBroadcast facilitates their users to add extra contact details as per requirement. There are simple steps are listed below to add more fields: Navigate to the campaign's main menu, then click on campaign default settings. Click on the contact option on-page, it...

ICTBroadcast integration with remote applications Integration feature enable ICTBroadcast users to configure campaigns to post or send call related events to remote systems or applications. ICTBroadcast can use 3rd party APIs to communicate with remote system. Users...

ICT Broadcast has different broadcasting campaigns each targeting your telemarketing needs. These broadcasting campaigns make it a complete unified broadcasting platform Management of Campaigns is this much easy than having only basic knowledge of the computer one can...

White-label software is standard products manufactured for many different businesses by a third-party supplier and rebranded. The company which sells the white-label software will put on it their logo and trademarks on software. ICTBroadcast Auto Dialer White Label...

There are many features and campaigns offered by ICTBroadcast and inbound IVR is one of them. IVR campaign dials number from the contact list, on an answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live...

Asterisk and other packages are also installed, if you have installed ICTBroadacst on your server via RPM.

Following are the security features provided by ICTBroadcast : Fail2BanFail2ban support is added for asterisk and ssh. It scans log files (e.g. /var/log/apache/error_log) and bans IPs that show malicious signs such as too many password failures, seeking for exploits,...

ICTBroadcast Enterprise Edition Admin Guide

sip based networks are always vulnerable to hacking and there need proper security measures to make sip setups secure from external attacks and hacking to make the organization more secure and stable and save them from loss, We have taken all security measures to...

What is the difference between ICTBroadcast Service Provider Edition and ICTBroadcast Enterprise Edition? ICTBroadcast Enterprise Edition is best for organizations interested in mass communications either marketing their products and services or communicating with...

Addition de module d'agent dans ICTBroadcast Read moreabout Addition de module d'agent dans ICTBroadcast Integeration of ICTBRoadcast auto dialer with SalesForce CRM to run voice , fax or SMS campaigns using SalesForce CRM contacts Salesforce CRM is an award-winning...

Complete Call center & Telemarketing Software for USD 20 We are offering a huge discount on all one-time ICTBroadcast Licenses with the latest auto dialing features such as WebRTC based webphone for agents, IVR Studio, SMS, Email, Fax, and Voice-based auto dialer...

We do offer two editions of ICTBroadcast as discussed below: ICTBroadcast Enterprize Edition ICTBroadcast Service Provider (SP) Edition 1. ICTBroadcast Enterprize Edition suitable for enterprises and organizations for their own marketing and mass communications needs....

n I install this software in windows? Do you have any installers for windows installation? No ,only linux / centos 7.x supported. Operating System CentOS 6.x or CentOS 7.x with ssh root access. Once we install it on the centos 7. x server, anyone can access and use it...

Voice recorded Feedback support in Survey Campaign Survey campaign enables you to run automatic voice-based surveys asking recipients multiple questions ( pre recorded ) , to which they respond by pressing digits on their telephone keypad. Voice feedback feature in...

Addons are modules that will extend/add new features to existing ICTBroadcast installation. You can fax and voice broadcast without buying any additional addon but for Email, SMS, Appointment, Inbound and Survey support you have to buy additional modules. Read more...

ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new...

The cloud call center is also known as hosted call center, virtual call center, and call center as a service. It is hosted on a cloud rather than on a host site. It is a network-based solution, provider of the call center takes all headache of equipment, maintenance...

Contact Person: Tahir Almas Email: tahir@ictinnovations.com, sales@ictinnovations.com Skype: ictinnovations Sales ticket Submit a ticket Website: ICT Innovations Address: ICT Innovations Multan 60000, Punjab, Pakistan.

ICTBroadcast is in one marketing software solution. It is suitable for individual, small, medium, and large types of organizations. It enables individuals and organizations to utilize personalized communication by using strong custom tokens in the...

A CRM (Custom Relationship Management) is the software that helps you to track all customer information and interactions in one location to follow more leads. ICTBroadcast is a system that can seamlessly integrate CTI with CRM. It brings all this information into one...

Inbound telemarketing is also known as soft calling is refers to calls made by consumers to the business for assistance, or we can say that call centers that take incoming calls from customers. In inbound telemarketing, campaign agents wait for the calls to come in....

ICTBroadcast Trial Version Absolutely Free, Unified autodialer software and Voice broadcasting app ICT Innovations has decided to offer free version of ICTBroadcast with 2 channel for one month!. Yes, that means there will be no one month limitation on ICTBroadcast...

The agents/extension are embedded WebRTC based VoIP phones in which will remain connected to the main server. It is also responsible for inbound and outbound calls, transfer calls as well as sending DTMF. An agent can access contents, contacts from a single...

ICTBroadcast offers many impressive features to its users and real-time management of options is one of them. Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...

You may not guess if you have been in a queue or the purpose of queues in the call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed...

Following is the list of general Contact Center features: CTI: COMPUTER TELEPHONY INTEGRATION ACD: AUTOMATIC CALL DISTRIBUTOR INTELLIGENT CALL-BACK IVR: INTERACTIVE VOICE RESPONSE UNIVERSAL QUEUING IV: INTERACTIVE VIDEO CALL RECORDING SYSTEMS VOICE BIOMETRICS CMS:...