BLOGS

STIR / SHAKEN

STIR/SHAKEN is a network of interconnected standards. Security Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using Standard Keys (SHAKEN) are acronyms for the established standards.

Autodialer laws and regulations | TCPA compliant auto dialer

What is Autodialer? The software that automatically dials numbers is known as a autodialer. Their names suggest that they have the common function of automatically dialing telephone numbers, which (as their name suggests) they can do in a variety of ways. When it is...

How to add Agents / Extensions – Video Tutorial

Youtube: Vimeo: Create Agent Extensions In ICTBroadcast from Kashif Majeed on Vimeo. Agent Extensions in ICTBroadcast To create an Agent extension in the ICTBroadcast Go to the Administration Main menu and then click on the Agents Extensions menu and then click on the...

ICTBroadcast auto dialer integration with Google DialogFlow, Deploy Artificial intelligence in your business.

ICTBroadcast auto dialer integration with Google DialogFlow. Google Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into smart application, bot, interactive voice response system, and so on. Using Dialogflow, we can provide new and engaging ways for users to interact with your product.

How agents can register with System ?

Agents can be registered with ICTBroadcast system remotly using either softphone or IP Phone by using extension number , extension password and ICTBroadcast Ip address as proxy / registrar / domain Free Softphone from zoiper or xlite are recommended to register with...

ICTBroadcast Server Provide Admin Guide

ICTBroadcast SP Edition Version: 4 Last Updated: 20/08/2019 By: ICT broadcast Email: info@ictbroadcast.com Administration Guide Thank you for purchasing ICTbroadcast. If you have any questions that are beyond the scope of this help file, please feel free to email via...

User Guide of ICTBroadcast Service Provide Edition

ICTbroadcast SP Edition Version: 4 Last Updated: 20/08/2019 By: ICT Broadcast Email: info@ictbroadcast.com User Guide Thank you for purchasing ICTbroadcast. If you have any questions that are beyond the scope of this help file, please feel free to email via contact...

ICTBroadcast Admin Portal Documentation

Table of Contents 1. Overview 2. Roles 2.1.Administrator 2.2.User 3. Dashboard 3.1.Active Users 3.2.System status 3.3.Campaign Statistics 4. Campaigns 4.1.Campaign Management 4.1.1.Add New Campaign 4.1.2.Voice => Message Campaign 4.1.3.Voice => Agent Campaign...

Contact Information

Contact Person: Tahir Almas Email: tahir@ictinnovations.com, sales@ictinnovations.com Skype: ictinnovations Sales ticket Submit ticket Website: ICT Innovations Address: ICT Innovations Multan 60000, Punjab, Pakistan.

How to setup billing/rate plan in ICTBroadcast?

How to setup billing/rate plan in ICTBroadcast?

ICTBroadcast has an integrated billing system and allows real-time control of calls and campaigns according to available funds. To set billing/rate-plan following steps are listed below: Regions There is a list of regions available in the system if you need to add a...

ICTBroadcast How it works

Deployment Scenarios ICTBroadcast platform can be used in following scenarios Simple Voice Broadcasting Interactive Voice Broadcasting / Smart Predictive Dialler Agent supported Campaigns Survey / Polls Campaign Inbound Voice Campaigns SMS Broadcasting Fax...

Robocalling | Cold calling | Robo Dialling | Cold Dialling

Auto dialer is a software that is capable of calling thousand of calls from a contact list or database .It is also called automatic dialer. Using a software and a modem a computer can be programmed automatically to dial a list of numbers. Auto dialers not only dial...

How to troubleshoot your provider

If trunk successfully configured but calls still failing then you need to confirm following parameters 1. Caller ID Do gateway / provider impose any caller id format / pattern or require some fixed caller id, If so what is it ? 2. Dialing Prefix Do you need to prefix...

How to configure SMS Trunk in ICTBroadcast ?

ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...

Custom Variables | Custom Tokens | IVR Applications

Tokens are variables that replace their value dynamically while the campaign is running. Tokens have predefined way to use. IVR applications, SMS messages, and Email templates allows you to enter or select tokens. Learn more about ICTBroadcast ICTBroadcast has a...

What are ICTBroadcast Software edition available ?

ICTBRoadcast software is available in following editions 1. ICTBroadcast Enterprise Edition ICTBRoadcast Enterprise Edition is suitable for SMBs and Enterprisers with multiple users of system for their own telemarketing and mass communications needs like mass...

School Notifications

ICTBroadacst can be implemented in many fields and Schools is one of those places where it is needed the most as it has Message campaign,Survey campaign, Email campaign,IVR Campaign, Appointment campaign that can be used for schools. Normally school administrations...

Autodialer Survey Software Benefits And Features

The survey is the best choice for businesses to know public views and suggestions about their product and services. It is an important tool for large and small organizations. It provides helps to perform market research and provide valuable data about the target...

ICTBroadcast Videos Tutorials

Video Tutorials How to add new user How to add payment to user accounts How to add a new SMS Message How to add new voice recording How to add Agents / Extensions How to add Gateway How to prepare and add contacts How To Create a new (Voice) Message Campaign How to...

Mass Communications or Notifications

ICTBroadcast has a very large scope and it can be implemented in any field which requires interacting and delivering messages to a large group of people like TV Channels or Newspaper offices. Mostly they are comprised of a large quantity of people. They have different...

How ICTBroadcast Predictive dialler works

ICTBroadcast released predictive dialing support in year 2019 and it was needed to efficiently use the broadcasting and communications technologies , With predictive dialing mode set, ICTBroadcast automatically predict and dial required number of concurrent calls to...

Use ICTBroadcast Telemarketing Software To Grow Business

Telemarketing Software offers a distinct new way to target sales and reduce telemarketing challenges by offering a specific combination of capabilities that provide important benefits. No matter whether you are a sales company telemarketing Agency, contact...

Agent module in ICTBroadcast

Agents It is the same as the previous extension that any agent can register on some softphone. However, because of the introduction of call center related features, some modification has also been made to this type of the extension. The new features of this extension...

How to Launch ICTBroadcast Predictive Campaign ?

Here you will find out how you can start predictive dialing. The following are steps that should be completed before launching a campaign with predictive dialer capabilities. Steps to launch a campaign (For Admin) Steps required to start a predictive campaign Create...

ICTBroadcast Integration With SugarCRM and Vtiger

ICTBroadcast is a marketing and broadcasting autodialer software solution. ICTBroadcast use open source asterisk gateway in back end. ICTBroadcast is a unified broadcasting communication software solution, it broadcast sms , voice, email and fax. ICTBroadcast support...

How to add more numbers in ICTBroadcast?

ICTBroadcast facilitates their users to add extra contact details as per requirement. There are simple steps are listed below to add more fields: Navigate to the campaign's main menu, then click on campaign default settings. Click on the contact option on-page, it...

ICTBroadcast integration with remote applications

ICTBroadcast integration with remote applications Integration feature enable ICTBroadcast users to configure campaigns to post or send call related events to remote systems or applications. ICTBroadcast can use 3rd party APIs to communicate with remote system. Users...

How to configure SMS Trunk in ICTBroadcast?

ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...

White Label and Multi tenant Auto Dialer Software

White-label software is standard products manufactured for many different businesses by a third-party supplier and rebranded. The company which sells the white-label software will put on it their logo and trademarks on software. ICTBroadcast Auto Dialer White Label...

How to Configure Inbound IVR Support in ICTBroadcast?

There are many features and campaigns offered by ICTBroadcast and inbound IVR is one of them. IVR campaign dials number from the contact list, on an answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live...

Security Features in ICTBroadcast

Following are the security features provided by ICTBroadcast : Fail2BanFail2ban support is added for asterisk and ssh. It scans log files (e.g. /var/log/apache/error_log) and bans IPs that show malicious signs such as too many password failures, seeking for exploits,...

FAQ

What is the difference between ICTBroadcast Service Provider Edition and ICTBroadcast Enterprise Edition? ICTBroadcast Enterprise Edition is best for organizations interested in mass communications either marketing their products and services or communicating with...

Addition de module d’agent dans ICTBroadcast

Addition de module d'agent dans ICTBroadcast Read moreabout Addition de module d'agent dans ICTBroadcast Integeration of ICTBRoadcast auto dialer with SalesForce CRM to run voice , fax or SMS campaigns using SalesForce CRM contacts Salesforce CRM is an award-winning...

ICTBroadcast Enterprise Life Time License For USD 20 Only

Complete Call center & Telemarketing Software for USD 20 We are offering a huge discount on all one-time ICTBroadcast Licenses with the latest auto dialing features such as WebRTC based webphone for agents, IVR Studio, SMS, Email, Fax, and Voice-based auto dialer...

Do you have any installer for windows

n I install this software in windows? Do you have any installers for windows installation? No ,only linux / centos 7.x supported. Operating System CentOS 6.x or CentOS 7.x with ssh root access. Once we install it on the centos 7. x server, anyone can access and use it...

How ICTBroadcast Prefix Matching System Works ?

ICTBroadcast Service Provider Edition has advance multi service billing system , It manages user payments, routing , rating How ICTBroadcast do prefix matching ? ICTBroadcast routing works with country + area or network prefix by prefix matching say we have following...

Blogs

ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new...

Contact Information

Contact Person: Tahir Almas Email: tahir@ictinnovations.com, sales@ictinnovations.com Skype: ictinnovations Sales ticket Submit a ticket Website: ICT Innovations Address: ICT Innovations Multan 60000, Punjab, Pakistan.

Use Custom Token For Personalized Communication

ICTBroadcast is in one marketing software solution. It is suitable for individual, small, medium, and large types of organizations. It enables individuals and organizations to utilize personalized communication by using strong custom tokens in the...

Integration of Android Application with ICTBroadcast

Android application for ICTBroadcast allows to create voice recordings, contact groups and also create and run voice campaigns. A screenshot of the main screen is shown below. User of the ICTBroadcast should have a username and password to be identified as...

Inbound telemarketing Campaign

Inbound telemarketing is also known as soft calling is refers to calls made by consumers to the business for assistance, or we can say that call centers that take incoming calls from customers. In inbound telemarketing, campaign agents wait for the calls to come in....

Advantages of Predictive Dialer in Call Center Industry

Predictive dialers always increase agent efficiency. Dropping time can indeed be expensive when it comes to both sales and customer service. Fortunately, call centers are empowered, through automated technology, with a predictive dialing solution. To originate calls...

ICTBROADCAST Auto Dialer Software LICENSE AGREEMENT

ICTBROADCAST LICENSE AGREEMENT THIS SOFTWARE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (WETHER INDIVIDUAL OR ORGANIZATION) AND ICT INNOVATIONS, YOU READ IT CAREFULLY BEFORE USING ICT INNOVATIONS'S SOFTWARE , IT PROVIDES A LICENSE TO USE THE SOFTWARE AND CONTAINS...

Terms & Conditions

This is legal agreements between You and ICT Innovations and You agrees with following Terms and Conditions to use ICT Innovations offered services / hosted applications . Following are the abbreviation used in this document ICT: refer to ICT innovation USER: refer to...