The Robocall Consent Ruling Everyone Is Quoting Was Decided on a Phone in the Mississippi

A ruling out of Maryland is being passed around as though prior express consent just got much easier. The line people are quoting is that a consumer consents to the call, not to the prerecorded voice used to make it. Before you touch your consent capture, read what...

The FCC’s Robocall Database Overhaul Names Dialing Platforms and Call Centers

The FCC’s proposal to rebuild the Robocall Mitigation Database was published in the Federal Register on 9 September 2026. Comments are due 9 October, replies 9 November. The line that matters for anyone running outbound: the Commission wants the rules to reach...

Your Calls Pass STIR/SHAKEN and Still Say Spam Likely. Here Is Why

If your outbound numbers pass STIR/SHAKEN with A-attestation and still show up as “Spam Likely,” you are not doing anything wrong with the standard. Attestation proves the number is really yours. It says nothing about how you dial it. The label comes from...

Your AI Caller Must Now Say It Is a Machine. What Call Center Software Has to Change

Since 2 August 2026, an AI voice calling into the EU has to announce itself. Article 50 of the EU AI Act asks for a spoken, plain-language disclosure at the first interaction, covering both the fact that the caller is a machine and the business it calls for. For call...

88% of Call Centers Have AI. Only 25% Use It Daily. Here Is What Is In the Way

Here is a pair of numbers worth sitting with. Around 88% of contact centers now have some form of AI in place. Only about 25% have it running in daily operations. Almost everyone has bought it. Three quarters are not really using it.That gap is usually explained as a...