Since 2 August 2026, an AI voice calling into the EU has to announce itself. Article 50 of the EU AI Act asks for a spoken, plain-language disclosure at the first interaction, covering both the fact that the caller is a machine and the business it calls for. For call...
Here is a pair of numbers worth sitting with. Around 88% of contact centers now have some form of AI in place. Only about 25% have it running in daily operations. Almost everyone has bought it. Three quarters are not really using it.That gap is usually explained as a...
The FCC’s robocall strategy has quietly changed shape. Instead of chasing the people placing bad calls, it is putting pressure on the providers who carry them, and asking those providers to look at whoever handed them the traffic in the first place. If you run...
Gartner’s projection made headlines across the industry this month: conversational AI will trim contact center labor costs by $80 billion during 2026. Impressive number. The same research carries a detail most coverage skipped, and it changes what the figure...
The cheapest customer to keep is the one you call first. Results shared at Customer Contact Week 2026 showed that new home internet customers who received a proactive welcome call were less than half as likely to cancel within 30 days. That single stat should change...
