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Inbound IVR Support in ICTBroadcast, the advance call center software solution

There are many features and campaigns offered by ICTBroadcast and Inbound IVR is one of them. IVR campaign dials number from the contact list, on the answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live agent for further call handling.

This campaign works like an IVR system. User publishes incoming numbers (DIDs), interested callers call these numbers, and listen to a pre-recorded voice message. If the caller presses the specified key, the call will be forwarded to live agents for further call handling. When the user selects this campaign, it will open a form that lists all the options and settings for creating this campaign. The general parameters that need to fill out for this campaign are:

 

  • Campaign Name
  • Contact Group
  • Campaign Mode
  • DID
  • Voice Message
  • Introductory Message
  • DNC Action
  • Required Input Key
  • Agent Extensions
  • AMD ActionClick on the “Save” button on top to start the campaign.Web-Based IVR DesignerSmart Inbound Call Center

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Design Engaging Campaign Messages with ICTBroadcast’s Built-in Message Designer

May 6, 2025 | auto dialer, call center

Creating campaign messages is now easier with ICTBroadcast’s built-in Message Designer. This simple tool is made for voice broadcasting, feedback, and appointment reminder campaigns. You don’t need any coding or extra design tools. With its easy interface, you can...

Additional Modules / Addons offered with ICTBroadcast

Apr 30, 2025 | auto dialer, blogs

ICTBroadcast can call 3rd party APIs to communicate with the remote systems. Users can create dynamic integration using call and contact tokens. Users can create their own custom APIs in ICTBroadcast according to their 3rd party system require parameters. Currently,...

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