DID (Direct Inward Dialing) is a service of a local phone company that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system. It was invented as a way to re-use a limited number of physical phone lines to handle calls to different published numbers.
With ICTBroadcast Incoming calls to virtual DID Numbers may be forwarded to your own network using VoIP. In addition, calls made to DID Numbers may be forwarded to landlines or mobile phones anywhere in the world using campaigns offered by ICTBroadcast.
- Enter DID Number
- Add Description
- In Assigned to field choose an option
- If you choose System you will be provided with 3 more options
- Recording Studio
- Campaign Manager
- Forward to Agent
- To Forward calls to Agent enter the value of extension
- After adding the value of extension click Save to complete configuration process