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Contact Person: Tahir Almas

Email: tahir@ictinnovations.com, sales@ictinnovations.com

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Your Upstream Carrier Just Became Your Problem: The FCC’s Next Robocall Move

Jul 29, 2026 | call center

The FCC is pushing robocall responsibility up the call path, asking providers to vet whoever hands them traffic. Here is what changes for outbound teams and the four checks worth running now.

Gartner Puts an $80 Billion Number on Call Center AI. Here’s the Fine Print

Jul 24, 2026 | call center

Gartner says conversational AI will cut contact center labor costs by $80 billion in 2026, yet only one in ten agent interactions will be fully automated. Here’s where the savings actually come from.

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