Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.
On the eve of the new year, We are pleased to announce the release of ICTBroadcast version Version 4.0
Following are the main features introduced in ICTBroadcast 4.0
Advance Call Centre addon
ICTBroadcast Version 4.0 support advance inbound/outbound call center featuring webrtc based webphone, agent performance evaluation, complete call statistics as well live queue/agent and campaign statistics
The following links will give you more details
Agents in Interactive / Press 1 campaign
Campaign Statistics and Reporting | Call Detail Report (CDR)
Live Monitoring | Real-time billing reporting
Advance Inbound / Outbound Call Center Support in ICTBroadcast predictive dialer
Predictive Dialer support and three modes of communications, Inbound / Outbound and Dynamic mode supported
ICTBroadcast Version 4.0 features predictive dialing as well auto-dialing and press 1 campaign, ICTBroadcast features both inbound and outbound as well as a dynamic model of communications, dynamic mode of communications means that you can change the behavior of a campaign in real-time such as add a new number to be called using Rest API’s
The following pages will give you more details
Press 1 Campaign | Press 1 Autodialer | Interactive Voice Broadcasting | IVR Campaign
Smart Inbound Call Center | Inbound interactive campaign
Integration Campaign support
ICTBroadcast Integration campaign is the latest innovation in the telemarketing and auto-dialing industry, It empowers sales managers to automatically register new customers, book orders, sell packages, or upgrade their existing packages. ICTBroadcast Integration campaign enables businesses to automatically invoke the software registration process with just one keypress from recipients/customers. It plays pre-recorded voice messages offering customer/recipients new packages/services/offerings and asks customers to press a specific key if interested and when interested customer press said key, ICTBroadcast invokes registration process calling specific URL / API’s that automatically register new customers, orders, or register them for packages accordingly.
The following page will give you more details
Advance IVR Studio inclusion
ICTBroadcast Autodialer is bundled with an interactive web-based IVR Designer that enables its users to design custom IVR menus as they choose. IVR Designer / IVR Studio is simple, easy to understand, and is based on drag-and-drop features. Once a user has created an IVR, ICTBroadcast can broadcast and plays these IVRs to its customers
The following pages will give you more details
Improved Web-based IVR Designer | IVR Studio in ICTBroadcast
CRM Integration
ICTBroadcast is a system that can seamlessly integrate CTI with CRM. It brings all this information into one cohesive unit. The customer’s complete history with your business exists alongside a list of your deals; your emails, notes, and appointments live in one interface.
The following pages will give you more details
CRM Integration with CTI | Asterisk and CRM integration | CRM integration with VOIP
