ICTBroadcast is all in one unified communications dialer, predictive dialer, progressive dialer, power dialer, and auto-dialer software and it is developed over open-source Asterisk communication engine and other open-source projects, It uses open-source Asterisk PBX for Fax and Voice Broadcasting and open-source Kannel gateway for SMS messaging. Learn more about ICTBroadcast
IVR Designer / IVR Studio
Following is introductions to differing dialing modes supported by ICTBroadcast
Unified communications dialer
A Unified Communications dialer supports multiple mass communications technologies such as Voice broadcasting over SIP protocol, Fax broadcasting over T.38 (SIP) protocol, SMS messaging over SMPP protocol, and email marketing over SMTP protocol. Unified Communications dialer is in one solution for mass marketing as well as bulk messaging as customers can run and manage multiple campaigns using different communications technologies from a single platform with ease.
A progressive dialer is an automated dialing system that presents the contact information to the sales rep prior to dialing the phone number. ICTBroadcast progressive dialer dial the contact only when the agent becomes available, places phone calls and when the agent becomes available again, it dials the next contact automatically. it is designed for agent-based personalized communications rather than system-based auto-dialing and placing the calls in queue for multiple agents as in auto or predictive model.
A predictive dialer is a kind of automatic dialer that even before the agents become available, places phone calls. By calling as many leads as possible, it is designed to maximize agent productivity. This ensures more efficient talk time, ensuring the call center’s increased productivity.
Often known as a Rapid Dialer, once a call is done, a Power Dialer dials a contact number instantly. The power dialer makes sure that you don’t waste time searching for numbers to phone when you make a call from a contact list. The power dialer immediately switches to the next touch when a number is unattended, busy, or disconnected.
Auto dialers are a form of software for predictive dialers. They come in different types and perform various roles, usually having the similarity of automatically calling telephone numbers (as their namesake gives away). Auto dialers typically come in handy when dialing time is of the essence or when allocating an agent is simply impractical/inefficient.
Asterisk is a software implementation of a telephone private branch exchange (PBX). It was created in 1999 by Mark Spencer of Digium. Like any PBX, it allows attached telephones to make calls to one another, and to connect to other telephone services including the public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP) services.
Its name comes from the asterisk symbol, “*”. Programmers used “*” characters to show any possible combination of characters when capturing patterns. Most widely used for wildcard ‘*’ in Unix/Linux. This is a notation used for flexibility. Hence, we also strive to achieve that flexibility in ICTBroadcast as an Auto Dialer that is scalable, flexible, robust, simple, and easy to integrate with any third-party application by using REST APIs.
How Asterisk work