How to transfer the call to an external number instead of an extension while doing Interactive Voice Broadcasting Campaign / Press 1 Campaign? 1. Click Administration => Agents / Extensions 2, Click on the Edit link of any extension at right-hand side 3. Select...
Routing of calls is an important part of any system and ICTBroadcast has a powerful routing system as well as It process Call Detail record for rating purpose ICTBroadcast GUI help user to create and manage countries, destinations, rates, and routes and provide...
How to configure and set up a new installation of ICTBroadcast Service Provider Edition To configure ICTBroadcast follow the steps given below: Login as admin There are two roles in ICTBroadcast Admin and User. Admin manages overall resources of a system like managing...
How to prepare the system for ICTBroadcast installation Basic hardware requirements Following are the minimum requirements to set up your own broadcasting platform 1. Server machine Dual Core 3.0 GHz or higher with 4 GB Ram Minimum 2. Operating System CentOS 7. x with...
How to prepare Voice Recordings or audio messages to be used in Voice broadcasting or IVR or auto-dialing? Telephony applications require audio or voice recordings in 8khz frequency therefore there is often query how to prepare or create these voice message / audio...
Contact Lists can be prepared using the following methods 1. Manually adding contacts First, you need to add a contact group Click Contacts ==> Contact Group ==> Add new groupEnter name of group and select desired regions, countries and destinationsClick Save...
