We are pleased to announce that ICTBroadcast Version 3.3 with additional features and bug fixes is released. New release contains bug fixes in CDR reports, role management, time based restriction to start campaign, auto-concurrent channel decrease on low balance, media validation before starting a campaign and REST APIs.
Where as new feature addition includes Appointment reminder campaign, message designer for customized voice message, user resource management, server monitoring support (Monit), Cepstral TTS engine support, Fail-over support, campaign repeat, SSL support, Installation GUI for easy installation and RPM release for CentOS 6.x.
Appointment Reminder Campaign
Appointment reminder campaign places a reminder call to all the contacts in a contact list. Appointment reminder campaign supports individual reminder and group reminder. In individual reminder, every contact that is dialed may have different appointment schedule time. Example of individual reminder are doctor's appointment or lawyer's appointment where each patient/client have different timings for the meeting. Where as, in group reminder, a group of people will be dialed according to the campaign schedule time. Examples of group appointments are training attendees or class/school students where all the members of training or class students have same time for a training session/class.
Message Designer for Customized Voice Messages
Message Designer allows to create complex telephony voice messages that can be played when a call is received by some person. It allows to join voice recordings, text to speech, alphabet to speech, numbers and digits to speech, and date and time to speech. It also includes an application to get response of reminder call.
User Resource Management Interface
User Resource management interface allows to set time slot and weekdays for the user to run campaign. This feature enables time-based restriction to start a campaign.
Open ended Question in Survey
Open ended questions allows to add questions in survey where voice response is required from the call recipient. Normally, in voice surveys, the call recipient will press some DTMF key in response to the answer choice of a survey question. But open ended question will allow call recipient to speak in response to a survey question. The voice of the call recipient will be recorded as an answer to the question. This type of question is useful where feedback from the user is required. Such questions are usually the last questions in a survey.
Media / Call Recordings (monitoring) report added
Now ICTBroadcast users can view call status, call detail report, media report. Call detail report will show when a call is placed, when it is received and when call completed. It will also show much a particular call cost.
Other important features included in this release are listed below:
* Multi role support added
* Role management (permission, resource)
* "Closing/Ending" message support added
* Server monitoring support added (Monit)
* Campaign and User wise CDR reports / report enhancements
* New REST APIs for campaign and role management
* Installation GUI for easy installation
* RPM release for CentOs 6.x
* New TTS engine Cepstral support added
* SSL support added
* Fail-over support added
* Media / Message validation before campaign start
* Call monitoring/recording support added
* Recording Studio for messaged recording added
* Auto concurrent channel control (decrease) on low balance
* Campaign repeat support added