ICTBroadcast does support automatic call recording for all type of voice broadcasting and telemarketing campaigns including , inbound campaign, press 1 campaign, agent campaign and other types of telemarketing campaigns . Admin can retrieve / export all call recording data from MySQL database accordingly also admin can configure automated call recording options as per his requirements . ICTBroadcast also support custom IVR based campaign where user / admin can design telemarketing campaigns as per his custom requirements with drag and drop tools
In this document we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while
implementing predictive dialling behaviour we faced two question.
How many channels a campaign need ? and When we need to dial new channels ? as we need active calls in queue
before a busy agent get free !
To answer above questions and to conclude a final algorithm we have divided this post into following sections
Concerned Entities The entities that algorithm can utilize.
sip based networks are always vulnerable to hacking and there needs proper security measures to make sip setups secure from external attacks and hacking to make organization more secure and stable and save them from loss , We have taken all security measure to secure sip network deployments like ICTBroadcast deployment also we make sure that it does not affect its performance
Follwoing are measures that we take to make ICTBroadcast deployment secure and reliable
Contact Center provides following features:
CTI:COMPUTER TELEPHONY INTEGRATION A technology that enable a computer and telephone systems to interact together.CTI use a computers to manage all telephone calls, these calls in turn leads to increased efficiency and better results.
ACD:AUTOMATIC CALL DISTRIBUTOR The recognization,answers,and routes of the incoming calls to the terminal or agent that is best suited to handle the caller's need is through a system as ACD. ACD help companies in meeting customer need more efficiently.
Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages customer interactions.Contact Center has been provided with a software that allow the contacts information to be routed to appropriate people,contacts to be tracked,data to be gathered and to resolve the customer issues quickly.Contact Cente
Note: The said offer has been expired meanwhile please check free monthly license of ICTBroadcast autodialer app
On the eve of completion of 10 years of ICTBroadcast , the unified telemarketing software, We are pleased to offer free ICTBroadcast Enterprise Edition 2 channels , 5 channels , 10 channels and 50 channels licenses.
Limited licenses available
Salesforce CRM is an award-winning solution created by Salesforce as part of its extensive sales and marketing solutions under the Salesforce brand including separate systems for: analytics, marketing, service, and community cloud.
As a CRM, the software helps you to track all customer information and interactions in one location to follow more leads. The Lead Management, Marketing Automation, Sales Data, and Partner Management apps let you to follow these leads until they are ready for conversion.
ICTBroadcast Autodialer Application offers a full suite of telemarketing campaigns like Voice broadcasting, Fax broadcasting, SMS messaging, Survey and Polling , Appointment reminder, Press 1 camapaign, Interactive Campaign , Inbound campaigns also it offers REST API's to integerate any third party application with it to automate CRM business process and communicate with customers / contacts in effective way . ICTBroadcast REst api offer opportunity to integrate with any open source CRM's like SuiteCRM, SugarCRM, EspoCRM, Yetiforce, Vtiger, flatefree, flarepoint CRM with ease
In this blog, we have configured Twilio's elastic sip trunk with ICTBRoadcast that gives our customer to avail features of both platforms same time, work with Twilio platform and ICTBroadcast . Twilio offer SIP trunking option to wholesale providers working with sip compliant termiantions , following you will find details about Twilio sip trunk
According to wikipedia, SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, a customer relationship management (CRM) system.
SugarCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.