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Introduction to different types of dialers used in call center industry in year 2020

Sun, 01/26/2020 - 19:33
Following are commonly used types of automatic dialing system in year 2020 Auto Dialer autodialers used to dial provided contacts list in bulk and on answer it can play pre recorded voice recordings or play outboud IVR also it can ask recipient to press a DTMF key to take appropriate action like forwarding call to agent , this particular campaign type is called press 1 campaign (https://www.ictbroadcast.com/press-1-campaign-for-interactive-voice-broa...) Predictive Dialer In call center / contact centers there can be hundreds of agents therefore autodialer need to utilize their efficiency fully, Predictive dialer (http://www.ictbroadcast.com) predict numbers of calls to be generated by automatic dialing system in accordance to available agents, It mains ratio and there is algorithm at back end that calculated and predict that how many calls need to be generated in order to maximum engage agents and utilize their full efficiency Power Dialer Power dialer (http://www.ictbroadcast.com) is usually connected with a CRM and dialer places calls sequentially and when call answered , the dialer connect said call to agent , agent communicate with call recipient and take notes and update CRM accordingly, in case no answer , busy calls or no reply calls , power dialer move to next call automatically also it record all call dispositions accordingly . Progressive Dialer Progressive dialer (http://www.ictcontact.com) is usually connected with a CRM and dialer places calls sequentially and connect each call to agent , agent communicate with call recipient and take notes and update CRM accordingly, in case no answer , busy calls or no reply calls , agent record all call dispositions also reschedule the said lead / contact accordingly Perview Dialer Preview dialer (http://www.ictcontact.com) is usually connected with a CRM and dialer all lead/contact information before agent before start dialing, agent can preview the contact information and note important points required for communications and initiate or reject the call accordingly . On answer, agent communicate with call recipient and take notes and update CRM accordingly, in case no answer , busy calls or no reply calls , agent record all call dispositions (https://www.ictbroadcast.com/press-1-campaign-for-interactive-voice-broa...) also reschedule the said lead / contact accordingly . IVR Dialer IVR dialer IVR Dialer is the based dialer , Customers / Leads dials published DID numbers and custom IVR play or these calls directly transferred to agents for further communications or first IVR played and they are asked to press desired DTMF for particular action like by pressing key 9 , the call will be forwarded to available agents , IVR message can be a simple recorded voice message or it can be multi level voice messages used to conducts surveys ,call transfers, order booking, service registration , appointments or other operations Dynamic Dialer utilize REST API to dynamically call a particular contact / leads directly from any CRM , Rest API's automate business process and it integrates any third party application / CRM with auto dialer software seamlessly using REST API's and whenever a user / agents require to place a call, he call REST API to call said contact from auto dialer , a said call initiated and connected to agent for further communication. We can also it

ICTBRoadcast Version 4.0 released

Tue, 12/31/2019 - 17:22
Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination. On the eve of the new year , We are pleased to announce the release of ICTBroadcast version Version 4.0 Following are the main features introduced in ICTBroadcast 4.0 Advance Call Centre addon ICTBroadcast Version 4.0 support advance inbound / outbound call centre featuring webrtc based webphone, agent performance evaluation, complete call statistics as well live queue / agent and campaign statistics Following pages will give you more details https://www.ictbroadcast.com/WebRTC-WebPhon-for-Agents-Interactive-Press... https://www.ictbroadcast.com/call-detail-report-and-campaign-statistics https://www.ictbroadcast.com/call-tracking-and-live-monitoring https://www.ictbroadcast.com/call-center-support-autodialer-voice-broadc... Predictive Dialer support and three mode of communications , Inbound / Outbound and Dynamic mode supported ICTBroadcast Version 4.0 features predictive dialling as well auto dialling and press 1 campaign , ICTBroadcast features both inbound and outbound as well as dynamic mode of communications, dynamic mode of communications means that you can change the behavior of a campaign in real time such as add a new number to be called using Rest API’s Following pages will give you more details https://www.ictbroadcast.com/news/using-rest-api-integerate-ictbroadcast... https://www.ictbroadcast.com/press-1-campaign-for-interactive-voice-broa... https://www.ictbroadcast.com/Smart-Inbound-Call-Center-Inbound-interacti... Integration Campaign support ICTBroadcast Integration campaign is latest innovation in telemarketing and auto-dialling industry , It empowers sales managers to automatically register new customers , book orders, sale packages or upgrade their existing packages . ICTBroadcast Integration campaign enables businesses to automatically invoke software registration process with just one key press from recipient / customers. It plays pre recorded voice messages offering customer / recipients new packages / services / offerings and ask customers to press a specific key if interested and when interested customer press said key , ICTBroadcast invokes registration process calling specific URL / API's that automatically register new customers, orders or register them for packages accordingly . Following page will give you more details https://www.ictbroadcast.com/Subscription-Campaign-to-automatically-regi... Advance IVR Studio inclusion ICTBroadcast Auto dialer is bundled with an interactive web-based IVR Designer that enables its users to design custom IVR menus as they choose. IVR Designer / IVR Studio is simple, easy to understand and is based on drag-and-drop feature. Once a user has created an IVR, ICTBroadcast can broadcast and plays these IVRs to its customers Following pages will give you more details https://www.ictbroadcast.com/news/ivrdesigner-survey-campaign-maximize-b... https://www.ictbroadcast.com/ivr-designer CRM Integration ICTBroadcast is a system that can seamlessly integrates CTI with CRM. It brings all this information into one cohesive unit. The customer’s complete history with your business exists alongside a list of your deals; your emails, notes, and appointments live in one interface. Following pages will give you more details https://www.ictbroadcast.com/crm-integration-autodialer-ictbroadcast